Abhishek Kumar Email and Phone Number

Leading and managing the business unit, including setting and achieving financial targets, overseeing operations and ensuring customer satisfaction and successDeveloping and executing business strategies to grow revenue and market share, while also managing costs and risksBuilding and leading high-performing teams, including hiring, training, coaching and developing employeesCommunicating regularly with senior management and other stakeholders, including reporting on business performance and providing insights and recommendationsAnalyzing market trends and competitive landscape to identify new business opportunities and potential threatsDeveloping and maintaining relationships with customers, partners and other key stakeholdersEnsuring compliance with relevant regulations and company policiesContinuously evaluating and improving business processes and systems to increase efficiency and effectiveness

Building and maintaining relationships with key clients to ensure customer satisfaction and retentionDeveloping and executing account plans and strategies to achieve sales targets and growth objectivesIdentifying and pursuing new business opportunities within existing accounts and new accountsCoordinating with internal teams to ensure the timely delivery of products and services to clientsConducting regular business reviews with clients to assess performance and identify areas for improvementStaying up-to-date with industry trends, competitor activities, and market conditions to inform account strategiesManaging the P&L for assigned accounts, including forecasting, budgeting, and tracking expenses and revenuePreparing and presenting reports on account performance and progress to senior managementManaging contractual agreements and negotiating terms and conditions with clients

Delivery:Lead the delivery unit in meeting all client commitments and adhering to the MSA in placeEnsure all governance and compliance guidelines are upheldManage escalations effectively to avoid stakeholder dissatisfactionCollaborate and communicate with stakeholders effectivelyTrack financials to ensure projects are within budget and per expectationsManage P&L to optimize service , client satisfaction and profitabilitySales:Create and maintain a strong relationship with the client by being a trusted partner and providing impeccable serviceBuild and maintain a network that will facilitate early notification of open opportunitiesIncrease penetration into existing and new accountsApproach challenges , stated and latent, and opportunities from the client perspective and offer solutions that will address core issuesHighlight capabilities and expertise across verticals in relevant forumsDrive marketing initiatives to increase clients' awareness for offeringsCapability building:Ensure that team is upskilled and knowledgeable about new and relevant technologies and processesBuild deep knowledge about capabilities across service lines, domains and technologies to be able to showcase the same with the clientTrain, coach and monitor team for high performanceExhibit financial acumen via P&L management, pricing and other financial parametersUnderstand client and account history and other previous and existing delivery partnersKeep abreast of market trends, industry news and other relevant information that may impact company and / or the client

Led a team of 10 employees delivering the IBM Storage solutions in the the blue build development of client infrastructure.

Business Analysis for the migration of the projects from testing to production.Storage Provisioning for the projects.SOX Compliance with the IT perspective.

Doctype Addition in the Online File Manager for the Ameriprise Financials as a client for TCS. Business Analysis for the doctypes to be added in the OFM.

Safety Inspection and routing guidelines for the 8*4 tippers.

Student Placement Co-ordinator for the 2006-2010 batch.