Driven by a vision for sustainable living through healthy, natural products that nurture both people and the planet. 1st Global product is Frippy Nata de Coco Fruit juice drink all Natural

• Led a 30+ team at Swaadhi to scale the business to 6 countries, focusing on promoting Indian Traditional Knowledge of Vedic Maths through Edtech.• Successfully secured seed funding from Startup Bihar and incubation by IIM Lucknow with a 1% acceptance rate.• Ensured a diverse team with 90% female representation, fostering a culture of inclusivity and innovation.

• Led courses in stress management, time management, and emotional well-being for diverse participants including youths, professionals, and corporate leaders.• Taught Yes!+ program in colleges, helping students with concentration, decision-making, and relationship issues.• Contributed to His Holiness Sri Sri Ravishankar ji's vision of a stress-free, violence-free world through mindfulness coaching.

Responsibilities:● Led the Innovation Department in collaboration with the Director, contributing to Gulshan Homz's reputation as a reputed builder in Delhi NCR.● Spearheaded business development initiatives and provided solutions for challenges across various company departments.● Played a crucial role in ideation, innovation, and problem-solving, collaborating with senior management for effective execution.● Advised on strategic matters, participated in marketing endeavors, and contributed to brand development, particularly for Gulshan Ikebana.● Oversaw project execution, focusing on the enhancement of brand value for Gulshan Ikebana.Implemented sales drive strategies and integrated IT technology solutions to streamline processes and improve efficiency.

Tenure in Safeway Global Reality as Operations manager my role was ● Operations- Leading daily operations of company● Marketing- Running marketing campaign for company to generate leads.● CRM manager- Working on Company's crm and training other employees to work on crm. Handling all crm related query. ● Vendor Management- Coordinating with all the vendors ; payment, data etc● Sales (Pre and post )- Pre sales closing the deal ; post sales- documentation work, BBA, smooth managing of documents from builder to client.● Generation of leads- via different channels like SMS campaign, Ads, SHo, Voice campaigns, converting leads into sales.

Responsibilities:●Managed customer interactions on the CRM system CR-central, one of the largest in the industry.Effectively handled real-time customer queries, with a focus on those originating from the USA market.●Specialized in addressing and resolving issues related to refunds, lost packages, and delayed shipments promptly.●Collaborated with cross-functional teams to streamline processes and enhance customer experience.●Maintained a high level of proficiency in navigating and utilizing the CRM system for efficient query resolution.●Actively contributed to maintaining customer satisfaction levels through effective communication and problem-solving.●Upheld Amazon's commitment to excellence in customer service, ensuring resolutions aligned with company policies and customer expectations.Key Achievements:●Successfully managed a high volume of customer interactions, contributing to consistently positive customer feedback.●Played a pivotal role in optimizing processes, leading to increased efficiency in query resolution.●Demonstrated adaptability and resilience in addressing complex customer issues within a dynamic and fast-paced environment.