• Gather and analyze data related to product performance, customer behavior's, and market trends. Generate reports and dashboards to present insights and recommendations to stakeholders.• Collaborate with product managers to develop product strategies and roadmaps. Provide data-driven insights to guide decision-making and prioritize features and enhancements.• Conduct market research to understand customer needs, preferences, and market trends. Monitor and analyze competitors' products and strategies to identify opportunities and recommend product differentiations.• Collaborate with cross-functional teams such as product management, engineering, marketing, and sales to ensure alignment and effective communication. Work together to achieve product goals and objectives.• Engage with stakeholders, including senior management, product teams, and marketing teams. Present findings, insights, and recommendations in a clear and concise manner.

• Responsible for creating dashboards of the key product KPIs to monitor the health of the business, also to identify key growth areas in the business. • Implemented methods using Python and SQL to transform unstructured data to a structured format, to leverage them for dashboards and analysis. • Developed a forecasting algorithm to predict contact volumes by customers for different products.• Worked closely with the tech team and other stakeholders (internal & partners) to deliver the product requirements by following an agile framework. • Defined requirements to drive product changes for better customer experience, also for smooth operation processes.• Handled several projects to drive strategies for vendor cost reduction, while maintaining a healthy relationship with the vendor• Worked on a various in-depth analysis to understand the behavioural patterns of customers with the different product features. • Worked closely with the partner to create safe & smooth data sharing processes across different businesses. • Defined requirements & workflows to drive product changes for better customer experience, also for automation of key operation processes.

• Created communication journeys to retarget the churned out leads atvarious touch points in the product. Improved the share of organic leadsby 20%• Defined requirements & workflows to drive product changes for bettercustomer experience, also for automation of key operation processes• Worked on a various in-depth analysis to understand the behavioralpatterns of customers with the different product features• Worked closely with the tech team and other stakeholders (internal &partners) to deliver the product requirements by following an agileframework.

•Develop or innovate new tools to solve real time problems.•Automate the manual process or tasks to reduce the time, cost and manual effort and increase the accuracy.•Investigate and analyze the system issue or bugs.•Monitor system stability or write the program to do the same.