Abhishek Sarda Email & Phone Number

Bengaluru, Karnataka, India

Zero-to-one journey building a payments and credit product for small-medium businesses. Moved business and product metrics. Launched and driving the products across mobile, web, and WhatsApp-based platforms.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Understanding user sentiments, and suggesting changes for improved user experience of the Sequoia-backed startup.
• Established and scaled up NPS collection by 20% MoM; led to 3 key process changes to solve major user detraction issues.
• Co-led a team of 8 to run user research on 2000+ users; presented insights to business vertical, leading to 5% increase in NPS.
• Conceptualized lead categorization witnessing 70% adoption rate, enabling counselors to prioritize and serve users efficiently.
• Piloted an experiment, getting 50% utilization rate, to add slot-booking feature in web app with current 14% D7 retention.

Gurugram, Haryana, India

• Expanding business of the fast-paced, pre-seed stage startup providing end-to-end kitchen aide with 2500+ cook partners.
• Onboarded 600+ cook partners by strategizing & launching a referral program and 2 competitions in the budget of INR 20K.
• Established area-wise networks for customer leads by expanding target area by 50%; led to a 20% increase in customer pool.
• Ideated and organized 3 events to engage 300+ cook partners; implemented attendance tracking system to enhance service.