Abhishek Tula Email & Phone Number

Gurugram, Hr, In

New Delhi, New Delhi, In

• Planning, coordinating, presenting, and facilitating sales training for new & existing employees • Conducting on-site sales & follow up visits with sales team to HNI & enterprises for evaluating Customer Experience and sharing the observation report with respective stakeholders.• Trainings on Key Account Selling, Handling High Value Customers, Tele-sales and Lead Generation for sales team, handling key corporate accounts & high usage value individual customers.• Conducting Mass Market visits to understand retailer’s knowledge levels, pain points and product performance and sharing the observation report with respective stakeholders. • Training for retailer & distributors• Train the Trainer sessions for Sales Trainers & Sales Managers• Conducting training need assessments with business heads of Sales & Customer Service departments & preparing training curriculum and materials based on the same.• Conducting sales events with sales team for brand promotion & business acquisition.• Training managers and above on leadership, management, team handling skills, interpersonal skills etc.• Participating & sharing inputs in new product kick off meetings conducted by the product team• Facilitating new product trainings for sales team & various sales channels• Planning & execution of training budgets.• Conducting, managing & reporting training for other Aga Khan Development Network (AKDN) partners.• Reviewing employee training records & advising managers/supervisors of various departments for required/ mandatory training.• Ensuring the filing, maintenance and retention of training records.Projects Initiated, led & delivered – 1. Learning Management System for Sales & Customer Service Department2. Training Information Management System3. Mobile Enquiry Management application (Sales)4. Call For Connection – new point of sales

Was Responsible for:-• Handling two accounts for Nokia Business Project (NOKIA TEJ) - Pan India and Nokia Academy – North• Conducting sales & soft-skill trainings for sales team of Nokia & its sales channel partner on retail selling, Enterprise business solution selling, customer engagement, negotiation skills, customer experience• Conducting training on call handling procedures, customer service, tele-etiquette, tele-sales, lead generation for the call center team • Conducting on-site sales call visits with sales team & channel partners for training & customer experience and sharing observation report with sales team• Representing Nokia Tej in various brand promotion events & business forums• Conducting promotion seminar for high value customers and prospective sales channel partners• Conducting sales team meeting with Sales Managers for training effectiveness and training need assessments (TNA) & for preparing training calendars. • Preparing, maintaining & updating Training modules for various organizations based on Training Need Assessments for customer, channel partners & sales employees. • Conducting webinars for clients as a part of pre-sales activity.• Developing training evaluation model for in-house trainers & auditing training sessions conducted by other trainersTools used for training need assessment - SWOT & PEST Analysis, 360 degree feedback and other data collected through surveys of managers, employees, customer complaints, etcIn addition to the training function, I was also responsible for the following activities.• Understand business needs and take initiative to drive solutions in effective value-added ways. • Act as trusted adviser to business leaders and assist then with achieving their strategic, financial and human resource objectives.• Develop and apply appropriate metrics to measure successful achievement of HR goals and workforce efficiency targets.

Was responsible for:-• Imparting training on team building, interpersonal skills, relationship management, soft skills & behavioral skills • Auditing training sessions conducted by other trainers • Supporting bank staff & relationship managers in successfully achieving sales targets. • Providing pre- licensing process/product training to new agents across various locations. • Conducting sales team meeting with Sales Managers for training effectiveness and training need assessments(TNA) & for preparing training calendars• Designing training modules based on TNA matching with organizational development• Preparing and maintaining daily reports on activization, logins and issuances. • Auditing training sessions in order keep a check on training quality and compliance. • Preparing and maintaining Cluster & Regional Sales reports for training assessment. • Handling, mentoring & coaching 30 relationship managers • Successfully achieving sales targets for corresponding sales constituents • Has completed LUTCF Moderator Module• Has been a top performer all over PAN INDIA in terms of coverage and new product launches • Has been awarded with the Top Performer Award

Bangalore, Karnataka, In

Was responsible for - • Imparting trainings on soft skills and voice& accent(V&A) • As a part of the Dell Process Trainer, was responsible in providing technical training. • Transitioning two processes as a Trainer BLACKBERRY(DOMESTIC – INBOUND) & HP(DOMESTIC – INBOUND) • Preparing and maintaining daily training reports • Attending Client’s conference calls on various updates. • Providing process/product training to new trainees across various locations. • Providing in-house pre-process tech and soft skills training to new trainees. • Auditing call for analyzing training needs and also providing floor training • Training, Mentoring & coaching a batch of at least 30 trainees.• Was responsible for conducting fun in training sessions.• While working for HP process took initiative of preparing the in-house pre-process tech training material. • While working with the Blackberry queue, took the initiative of designing, writing and maintaining process Training reference guide, catalogue and information update, which serves as a source of information for the team and others. • Has also been a part of Train the Trainer program• Have taken a lot of initiatives within the team for improvement of one of the primary parameter – CE (Customer Experience).

Leadership Certification

Diploma, Training

Project Management

Landmark Curriculum For Living

Education record

Nlp Fundamental Program

B.Com