Operations Manager
Current# Establishing Manual Image Review operations in Bangalore and Hyderabad, collaborating with the Director of Operations to develop strategies and objectives for maximizing productivity and leveraging support staffing across multiple locations# Providing support to business operations, including front end, image & data capture, planning, organizing, directing, and controlling transaction processing operations# Ensuring client KPI targets are achieved through the proper execution of performance metrics, maintaining superior customer service and professional relationships with team members and clients# Successfully set up back office operations in Bangalore and Hyderabad, showcasing expertise in operations management and expansion# Ensured customer service requests were resolved within SLAs and through proper channels, maintaining high levels of customer satisfaction# Analyzed daily reports to manage and improve overall site performance, demonstrating strong analytical and problem-solving skills
