Sts Cluster Lead -India
CurrentResponsible for overseeing and managing a wide range of IT services across India and the Subcontinent, including data center operations, IP telephony, desktop support, and Video Conferencing (VC) and Meeting Room (MR) systems. Skilled in vendor management, IT procurement, and budget administration, ensuring cost-effective solutions and seamless integration of services across multiple locations. Adept at optimizing IT infrastructure, ensuring smooth operations, and maintaining high service levels while aligning with organizational goals.Key Responsibilities: Manage IT services across data centers, desktop support, IP telephony, and collaboration systems (VC/MR). Oversee vendor relationships, negotiating contracts, and ensuring high-quality service delivery. Lead IT procurement processes, sourcing hardware/software, and ensuring alignment with business needs. Develop and manage budgets for IT services, ensuring cost control and efficient resource allocation. Coordinate and implement IT projects across multiple regions, ensuring adherence to timelines and quality standards. Managed payroll accuracy using specific checklists and quality review processes. Developed ongoing programs using good team communication and collaboration. Created plans and communicated deadlines to complete projects on time. Troubleshot problems and diagnosed system faults. Diffused challenging situations using conflict management techniques. Identified issues, analyzed information and provided solutions to problems. Resolved customer queries and problems using effective communication and providing step-by-step solutions. Met budget targets through responsible planning and resource allocation.
