Abi Booth Email & Phone Number

Wokingham, Gb

Reading, England, United Kingdom

Manage CRM (Zendesk) and provide daily reportingSupervise a team of 7 peopleConduct regular 1-2-1’s and team meetings including team building exercisesRecruit and train new startersQuality check resolved tickets and provide feedback to team membersReview and update training documentsParticipate in weekly meetings with other business areas

Wokingham

Process incoming funds to customer accountsOverall management of debtEnsure timely payments are made and chase overdue balancesResolve account queriesManage debt recoveryNegotiate payment plans for individual account holdersImplement debt collection processes when appropriate on overdue accounts

Basingstoke

Supervise a team of 12 PeopleConduct monthly 1-2-1’s and team meetingsEnsure team comply to all working practicesDevelop and coach team members to achieve business targetsComplete yearly Performance development reviewsAction and resolve all CAR’s and Fast tracks relating to teamParticipate in comapny trading meetings to discuss performanceReview departmental operating procedures

Crowthorne

Manage two blue chip companies and their training needsMaintain contact with customers throughout the client booking processRecord all transactions with customers onto the databaseManage confirmation process to customer and instructorResolve customer queries and complaintsProduce daily status reportsParticipate in monthly client meetings

Camberley

Producing and amending all service maintenance contractsDeal with all customers regarding contract hireLiaising with internal and external customersProcessing invoicesSupport the sales engineers and the service managersAssist with the administration for the fleet of cars and vansDeal with all queries and requests for company mobile phonesOrganise team events and social occasions