Abi Davis Email & Phone Number

Atlanta, Georgia, United States

- Develop and deliver leadership development and employee enrichment programs- Implement Training Needs Assessment and build programs geared towards enhancing the skills and capabilities of team members through professional and leadership development- Leverage assessments, performance reviews and various forms of input to help leaders identify high potential and technical talent- Implement and support continuous succession planning efforts- Provide talent management consultation to leaders and HR partners - Coordinate various talent management projects and assignments- Provide strategic performance consulting and organizational effectiveness solutions- Develop, design and implement professional development resources to support employees and leaders- Develop, maintain and enhance orientation and onboarding strategies designed to retain top talent- Liaise with other training departments to enhance learning, development and onboarding programs and processes- Provide training, coaching, and team building to various audiences throughout the agency

Atlanta Metropolitan Area

- Developed Performance Management Training and implemented authority wide - Deployed and delivered First Choice! Currently scheduling training for remaining departments- Created Supervisor Continuous Learning Group within MARTALearn and provided a platform for communication among new and current leaders to troubleshoot and consult a variety of topics that affect leaders- Conducted a variety of Intact groups that impacted team building abilities, communication, and the enhancement of leadership skills- Deployed an on-going learning journey for various groups throughout the agency

Atlanta, Georgia, United States

- Developed Performance Management Training and implemented authority wide - Deployed and delivered First Choice! Customer Service training to Parking Services, Revenue Services, and Customer Service departments August 2021- Created Customer Service Group within MARTALearn and provided a platform for communication among leaders as well as frontline staff and tools to implement growth and development- Created Supervisor Continuous Learning Group within MARTALearn and provided a platform for communication among new and current leaders to troubleshoot and consult a variety of topics that affect leaders- Conducted a variety of Intact groups that impacted team building abilities, communication, and the enhancement of leadership skills- Deployed an on-going learning journey for the Station Agents and Maintainers group

Atlanta, Georgia, United States

- Developed curriculum and implemented Station Transformation Training for leaders and frontline staff- Developed learning journeys for Station Transformation Leaders group as well as frontline staff- Developed customer service training to be implemented authority wide- Developed Performance Management Training and implemented authority wide - Conducted performance needs assessment and consultation to identify opportunities for performance enhancements- Created Station Transformation Group within MARTALearn and provided a platform for communication among leaders as well as tools to implement growth within their leadership- Facilitated training and learning programs and tracked effectiveness of programs- Managed the maintenance of training records as well as the development and distribution of training reports- Provided leadership to manager level employees in the form of Change Management in preparation for organizational development initiatives such as restructuring (Station Transformation)- Provided leadership and direction through identifying current and emerging trends in Talent Management and Organizational Development through implementing necessary courses to assist management and frontline staff to be successful in their roles- Communicated organizational development initiatives and implementation plans throughout the Authority by preparing assessments for staff that have completed Station Transformation-First Choice Customer Service Training- Provided consultation to management as well as professional development counseling to individual employees- Revise and re-launch Emerging Leaders Program to be implemented July 2021- Prepared to research, recommend, and implement organizational development initiatives and interventions

Greater Atlanta Area

- Lead New Hire Orientation Process for all new employees- Delivered the Authority’s core training and learning programs- Assisted with the development and implementation of the Bus Mentoring Program (December 2019)- Assessed training and development needs and used that data to develop training and made recommendations in support of desired performance goals- Maintained training records, course data and other required information- Developed and delivered various training courses for staff's on-going education needs- Collaborated with other business partners and ensured the professional development of agency staff- Served as a consultant to management and staff regarding training and learning needs- Assisted with the identification, design, and coordination of instructional materials and methodologies for the facilitation of training for MARTA employees

Cincinnati, Oh

- Developed and managed the Leadership Development/Supervisory Cohort program- Managed Learning and Development across all departments to ensure that performance management standards and goals were achieved through quality training programs- Managed the maintenance of training records as well as the development and distribution of training reports- Conducted performance needs assessments and planned trainings around findings- Implemented and managed the new Learning Management System (Relias)- Coached managers and directors based on development plans that were created and implemented with the use of appropriate interventions- Worked closely with community partners to develop and implement trainings around specific identified needs to advance the knowledge and skill of their staff working clients with mental health issues- Monitored, measured, and evaluated the effectiveness of training and development plans - Created the annual training calendar and provided a structured training outlook related to CARF, Teaching Family Model Pre-Service, CPR, and Non-Violent Crisis Intervention- Oversaw performance management including disciplinary action and annual appraisals- Developed and continuously provided training for managers and directors relative to the Performance Management Process- Ensured maintenance of mandatory accreditation through Training Family Association (TFA), Continuing Education Units (CEU’s) certification program, Train-the-Trainer programs, standard on-the-job (OTJ) training process, CPR/First Aid refresher courses/certifications, and others to meet the organizational standards- Promoted all clinical programs in their professional development by assisting and coordinating trainings

Decatur, Ga

- Trained internal auditors on processes and procedures in accordance with 9001, 14001, and 18001 standards- Trained management team on ISO compliance in accordance with 9001, 14001, and 18001 standards- Hired, supervised, trained, and evaluated future staff/direct reports as required- Developed and maintained current trainings through the Brain Shark online training system- Monitored, measured, and evaluated the effectiveness of training and development plans- Managed the maintenance of training records as well as the development and distribution of training reports- Managed and performed periodic reviews of the flow charts, task outlines, and training documents to ensure Donor Services operations remain in compliance.- Managed, planned, and lead the auditing operations of International Organization for Standardization (ISO) registered donated goods business - Analyzed work area hazards and injuries in the Action Request system to determine root cause and target procedural, instructional or equipment changes to prevent reoccurrence then created necessary trainings for compliance with safety- Coordinated and completed Job Safety Analysis annually to ensure compliance in accordance with 9001, 14001, and 18001 standards

Atlanta, Ga

- Provided on-boarding and on-going training for Managers, Directors, Case Managers, Job Coaches, and Employment Specialists- Conducted performance needs assessments and planned trainings around findings- Managed the maintenance of training records as well as the development and distribution of training reports- Coached managers and directors based on development plans that were created and implemented with the use of appropriate interventions- Created Training and Development Curriculum for Career Services Employees- Analyzed gaps within the Career Services Department and created trainings to help bridge the gap in staff performance- Developed and administered training for Career Services staff related to policies and procedures and various regulatory requirements- Developed and implemented plans for case record reviews for every program/service site, reported findings and recommendations, and ensured implementation of corrective action- Developed and coordinated trainings that contributed to the professional development of staff in the Career Services Department

Atlanta, Ga

- Developed various training programs for multi-level positions throughout the organization (Team Lead, Asst. Mgr, Mgr, Dir)- Trained and developed Donor Services Top Management Staff through various Leadership Programs- Conducted performance needs assessments, identified performance gaps, and planned trainings around findings- Provided Career Development Training classes to Supervisors and Assistant Managers of Donor Services Organization- Responsible for planning, managing, and coordinating training and development activities of the - Donor Services store hourly staff.- Responsible for planning, managing, and coordinating training and development activities of the - Planned, developed, and implemented training and development activities for the Donor Services hourly staff- Created Training and Development Curriculum for Donor Services Employees- Managed the maintenance of training records as well as the development and distribution of training reports- Coached managers and directors based on development plans that were created and implemented with the use of appropriate interventions- Developed and maintained current trainings through the Brain Shark online training system- Acted as organizational development liaison and advisor to Goodwill’s employees and facilities initiatives across the organization- Conducted agency-wide New Hire Orientation and training presentations focused on the organizations Strategic Plan- Provided classroom instruction to entire Donor Services staff- Provided comprehensive, hands-on training of all personnel hired for new retail stores- Conducted quarterly audits and provided necessary reports to Director of Training Development- Managed compliance of Internal International Organization for Standardization (ISO) audits

Master’S Degree, Counseling For Mental Health

Bachelor’S Degree, Psychology