 Leading RPA efforts for Humana Payment Integrity, Initial, Rework and Corrected Claims Managing the yearly target of 2 Million savings from RPA and other Process Improvements Handling RFP proposals / Pre Sales for new areas within Initial, rework and corrected Claims Management Other Projects across Finance, Procurement, Training, Technology Support and Workforce Management domains. Leading a team of Project Managers, Tech Leads and Developers. Responsible for RPA Delivery, Strategic Product Research, Solutioning, Project Pipeline Client Facing Role Handling project delivery and regular presentations for Client account (Humana) and Leadership. Oversee daily stand up’s, Leads Meeting, status calls. Resolve blockers for development  Resolve matters related to CRM client facing teams.

Program Lead - Automation - Identification of new opportunities for Automation, Technological / Process Enhancements. Use Automation Anywhere (RPA), VBA and VBS to build automation solutions.Plan and lead sprint/release meetings, daily stand-ups, reviews and demos. Resolving blockers to keep the team concentrated on the deliverables. Priority setting and issue resolutionExpectation setting in terms of delivery plan, dates & scope with the client and development teamManage escalations and project deliveryCreate Solution DesignTransformation/re-engineering initiatives throughout the project lifecycle from identification, implementation and final sign off.identifying RPA and automation opportunitiesBeing aware of new and emerging solutions and the potential application on operations.Cross-pollination of best practices in F&A by interfacing with operations leads, process and business excellence teams

 Scope - Solely responsible for Service Delivery for USA and BBC regions. Monitoring of all activities relating to payments received for Ernst And Young (United States, Bahamas, Bermuda, Cayman Islands and Canada ). Handle a team of 17 Members  Work Assignment – Monitoring of work assignment on a day to day basis  Reporting – Preparation of monthly team data for reporting of Utilizations, Productivity and other KPI’s for the team members. Also preparing data for Monthly business review with clients and internal senior leadership. All ad hoc reports requested by senior leadership Feedbacks -- Providing process training to new hires and providing feedback on the same. Providing yearly and half yearly reviews officially as part of the yearly reviews Coordination -- Working closely with the Business Control team regarding quality audits and challenges, ensuring the quality audits performed are upto mark and are adding value. Also general ledger team regarding monthly reconciliation activities.  Process Improvements – Spoc for new projects and Ideas and helping team achieve the number of Idea’s target per annum. Working constantly with the Performance excellence team to enhance the tools and come up with new initiatives to standardize and improve current processes. Development -- Assigning creating trainings to team so increase their knowledge and skills also to comply with the company Learning and Development compliance. Escalation Management – Handling of escalation, root causing and identifying solutions and controls