• Greeting customers with a friendly and welcoming attitude.• Handling cash and card transactions and processing payments correctly.• Maintained a clean and organized work area

As the Vice President and Social Secretary of the Dundee University Psychology Society, I played a key role in both the leadership and social engagement aspects of the society. My responsibilities included:Leadership & Strategy: Supported the President in managing operations, guiding decision-making, and ensuring smooth running of society activities.Event Planning & Coordination: Led the organization of academic events, including guest lectures, workshops, and discussions, creating opportunities for students to engage with psychology outside the classroom.Social Engagement: Planned and executed social events, fostering a vibrant and inclusive community for psychology students. This included mixers, networking events, and collaboration with other university organizations.Member Outreach: Maintained regular communication with society members, enhancing engagement and participation through tailored activities and events.Team Collaboration: Worked closely with committee members and external partners to ensure the success of initiatives, promoting the society’s visibility within the university.Through these roles, I developed strong leadership, event management, and interpersonal skills while fostering a collaborative and inclusive environment for all members.

• Provide support and guidance to individuals seeking assistance.• Offer a safe and non-judgemental space for people to share their concerns, challenges or experiences.• Responsibilities include actively listening, offering empathy and providing helpful resources when appropriate.

I provided empathetic, non-judgmental support to individuals facing mental health challenges. My responsibilities included:Active Listening & Emotional Support: Offered a compassionate and confidential space for callers to express their feelings, helping them navigate difficult situations through effective listening and validation.Crisis Management: Assisted individuals experiencing distress, providing them with guidance on coping mechanisms and referring them to professional resources when necessary.Resource Referral: Connected callers with appropriate mental health services and local resources, ensuring they had access to the help they needed beyond the call.Maintaining Confidentiality: Adhered to strict confidentiality protocols, ensuring a safe and supportive environment for all callers.Empathy & Communication Skills: Developed strong emotional intelligence and communication skills by offering support to individuals from diverse backgrounds and experiences.This role enhanced my ability to provide compassionate support in challenging situations, strengthened my crisis management skills, and deepened my understanding of mental health issues.