Association for Coaching certified member with over 15 years experience of coaching people in their careers and personal lives to empower them to achieve goals and fulfil potential. Executive coaching, career coaching, personal development and business coaching. Coaching sessions can be completed over the phone or online from any location, or conducted in face to face meetings or walk and talk sessions in Bristol/Bath area.

I provide advice, information and guidance to people who are not only seeking employment and/or training but who also help to care for someone else. This could be children, partner, sibling, parents or a person in the community who relies on them for support.I offer one to one sessions which often include:-supported job search-CV writing-Interview coaching/preparation-confidence building-support with finding flexible roles-disclosing disability/health conditions-preparing for a return to work after a career break-supporting adults between 17-retirement including young adult carers, people claiming benefits, economically inactive participants and parent carers.I cover the West of England area including Bristol, Bath and South Glos within my team at Carers Support Centre and work on the Building Better Opportunities programme funded by ESF and The Big Lottery community fund.

Managing a team of employment consultants and job coaches to deliver supported employment services for people with disabilities and health conditions on behalf of Pluss for Jobcentre Plus clients on Workchoice programme in Bristol/Bath/S.Glos and North Somerset. I completed my Level 5 diploma in management whilst working in the role and was responsible for directly line managing 5 staff as well as supporting the management of the whole team of up to 18 staff members. This role included performance management and quality compliance, working to targets set by DWP around job entry, job retention and employment outcomes for people furthest away from the labour market. There was also a strong emphasis on employer liaison and negotiating with training providers, job centre plus managers and the prime contract holders to ensure a high quality of provision was available for customers. Key skills demonstrated in the role: coaching, training, negotiation, line management, account management, health and safety compliance, communication and performance management.

I was tuped across to Pluss from RBLI and promoted, where I then managed a team of administrators, employment consultants and job coaches to deliver the Workstep programme in the West of England for Pluss on a sub contract from RBLI for Jobcentre Plus clients. Responsibilities included line management, managing a budget, managing the Bristol office including health and safety, risk assessments and completing monthly reports.Workstep was a programme aimed to support people with disabilities and health conditions into work of over 16 hours per week and sustain employment for at least 12 months. There was also a retention service which helped people at risk of loosing their jobs to stay in work through training and negotiating with their current employers.*Key achievement: highest performing team for job entries and job sustainability from 2008-2009

I covered the West of England area working on behalf of RBLI to support a caseload of customers referred by Jobcentre Plus into work as well as supporting people already in work who were at risk of loosing their jobs-working together with HR managers, line managers and Occupational Therapists and trade union reps.The customers were supported on the Workstep programme and had disabilities and health conditions which had a significant effect on their daily lives and specifically in the workplace.My role was targeted around both job entry and also sustaining employment. Key skills-working under pressure, thriving in a target driven environment, organisational skills, team work, negotiation, employer relations, coaching, advising, communicating with people at all levels.

New Deal 25+ AdvisorNew Deal 18-24 AdvisorNew Deal 50+ AdvisorTeam Leader (deputy)Contact Centre AdvisorIT trainer for contact centre call system, Vantive.Key achievement: Each year in my appraisal I achieved the highest grade for exceeding my objectives and targets.I worked in the JCP pathfinder office for three years in Exmouth and then transferred to Bristol Central Jobcentre for a further three years before leaving DWP to work more directly with customers to support them with overcoming barriers to work as well as working more closely with employers to provide accessible employment and more open recruitment processes for people furthest away from the labour market.Key skills: training, coaching, advising, organisation and time management, line management, working to targets, communication at all levels, data management and quality compliance as well as dealing with challenging behaviour and customer service.