Abich Zagbani Email & Phone Number

Uxbridge

Frimley

Genesys is Trusted by Over 10,000 Companies GloballyGenesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the centre of all we do, and we passionately believe that great customer engagement drives great business outcomes.Read more at: http://www.genesys.com/uk

Bracknell

If you've read this part of my profile from the bottom up you'll discover my journey to find Radius has been long one. During which i have gained a wealth of knowledge and experience in all areas of the contact centre.As a vital part of the Redwood Group alongside Content Guru, Radius provides the largest cloud-based Contact Centre solution in Europe, storm®. storm is used by the likes of National Rail Enquiries (the Uk busiest number), UK Power Networks and TUI Travel. storm is the daily interface used by agents within their contact centres. it's the management of inbound and outbound calls, The platform for improving customer experiences and the solution that's driving efficiency within contact centres.My responsibilities consist of supporting the requirements of our customers, prospecting New businesses opportunities, having an in depth understanding of the platform and how to apply it within a customers specific environment whilst focusing on adding value to the business and prospecting team. Radius Deals directly with the end client, bringing the same quality solution founded by redwood technologies via its own cloud platform. We are the direct cloud arm of the group driving storm® into the market place.storm® consists of 50+ applications that help drive efficiency and durability within a contact centre environment. Theses applications can be used individually or as a part of our full suite of integrated services.

Fleet, Hampshire

Temporary Position-- Chasing up warm leads- Calling and inputting information onto CRM system- Account Managing- Selling Lorry Training Solutions- Making between 100-300 calls per day- Assist the customer throughout the entire process- Provide support whenever the customer required it- Works towards targets

Basingstoke, Hampshire

- Profiling & calling new prospects- Calling Existing Clients and making appointments- Developed and managed new & existing accounts- Attending Client Meetings and providing daily reports.- Hitting KPI’s and exceeding between 80-150 calls per day.- Providing cleaned data to clients.

Reading, United Kingdom

Temp Contract- Lead Generation / Account management- Organized meetings for Symantec specialists to visit companies based in U.S.- Uncovered current issues clients faced regarding their I.T setup.- Completes opportunity reports for external sales specialists- Enterprise proposition values could generate anywhere from $50k to $2 million- KPI driven sales- Updates CRM

Wokingham, Berkshire

I have sold various products and services for companies such as Southern Electric, Swalec, Scottish hydro, British Gas, Tml and 3.- I have always overachieved every target I was given. I’ve always been gregarious and outgoing with the desire to work in a busy and high pressured sales role. I possess all the skills in being a successful seller including being motivated, competitive, confident, tenacious, resilient and ambitious.- I also have trained new starters and managed teams in my stay at the company and have overachieved targets set for me.Achievements: I also hold the record for the most amount of sales in one week for the SSE campaign in the entire country and was voted salesperson of the year in 2008 & 2009 and most likely to be there in 20 years’ time in 2010.