Project Management• Lead Project Management Office (PMO), including collaborating with agency executives, supervising and mentoring 12 team members, setting expectations and fostering culture.• Establish and unite PMO around governance, standards and best practices for project organization and execution.• Partner with sales and client services teams to craft scopes of work, identify resource needs, develop budgets, track and manage deliverables and protect account health.Resource Operations• Create and implement multi-faceted resource operations system to optimize staffing efficiency and increase profitability.• Plan, problem solve and facilitate meetings to assess capacity and resolve organization-wide resource challenges.• Forecast and address short and long-term staffing needs through proactive planning, monitoring and adjusting of allocations.• Allocate assignments based on scope requirements, timing constraints, project risk, financial implications, resource continuity and geographic considerations.• Analyze and maintain operational reports with workflow insights and actionable recommendations.Talent Acquisition• Lead vision, strategy and core operations for talent acquisition department to support organizational priorities, meet staffing demands, promote diversity, equity and inclusion and enhance the candidate hiring experience.• Establish partnerships, negotiate contracts and measure performance with independent contractors and recruiting firms for external resourcing needs.

• Defined the client services team to distinguish account and project management roles and pair complementary skill sets.• Directed team to organically grow and retain accounts through optimal productivity, quality service and client satisfaction.• Guided teams through waterfall, agile and hybrid methodologies to transform agency practices.• Recruited, hired and cultivated team to foster professional development, review annual performance and encourage career growth.

• Identified opportunities to improve project process and health while engaging stakeholders in operational change.• Engineered project management and operations strategy in partnership with agency leadership.• Established standards and best practices to optimize performance and achieve efficiency.• Focused team mindset on key performance indicators to benefit business and clients’ goals.• Led cross-functional teams to shape and deliver products, elevate and execute development efforts and align requirements with organization and client objectives.

• Collaborated with discipline leads in regional U.S. offices to ensure efficient utilization of resources based on skill set and budget allocations.• Facilitated forecasting using an internal agency model and establishment of meeting cadence.• Developed processes, guidelines and estimates for project management services.• Supervised client services teams, including mentoring staff and encouraging team innovation.• Served as senior project manager for Fortune 500 client accounts.

• Managed creative and technical development of websites, applications, email campaigns, online advertising promotions and search engine marketing initiatives.• Crafted and implemented strategies to enhance digital brand awareness, maximize social media integration and achieve client objectives.• Oversaw account and development teams through setting expectations, allocating tasks and facilitating communication for a collaborative work environment.

• Managed daily operations for production and execution of digital programs.• Authored, edited and reviewed RFPs, project scopes, strategy briefs, wireframes and technical specifications to meet client goals in an efficient manner.• Moderated social media communications for technical issues and direct consumer response.

• Collaborated with senior management to develop and institute account management methodology.• Assembled, maintained and tracked production schedules, budgets and status reports.• Proactively managed challenges by planning contingencies for project-related risks.• Utilized digital measurement tools to collect and evaluate data.

• Facilitated online marketing campaigns and site development for American Express, initiatives included My Life. My Card., Yahoo! Broadway, The Tribeca Film Festival and The U.S. Open.• Directed the creation and maintenance of the American Express Network Card Finder Tool.• Managed a multi-million-dollar budget, including securing resources and minimizing absorptions.• Fostered client relationships by resolving conflicts, forecasting budgets and shaping collaborative efforts between teams.