Aaron Bickoff, Rmcp®, Pmp®, Csm® Email & Phone Number

Baltimore, Maryland, US

Baltimore, Maryland, US

• Project Management
• Lead Project Management Office (PMO), including collaborating with agency executives, supervising and mentoring 12 team members, setting expectations and fostering culture.
• Establish and unite PMO around governance, standards and best practices for project organization and execution.
• Partner with sales and client services teams to craft scopes of work, identify resource needs, develop budgets, track and manage deliverables and protect account health.Resource Operations
• Create and implement multi-faceted resource operations system to optimize staffing efficiency and increase profitability.
• Plan, problem solve and facilitate meetings to assess capacity and resolve organization-wide resource challenges.

Baltimore, Maryland, US

• Defined the client services team to distinguish account and project management roles and pair complementary skill sets.
• Directed team to organically grow and retain accounts through optimal productivity, quality service and client satisfaction.
• Guided teams through waterfall, agile and hybrid methodologies to transform agency practices.
• Recruited, hired and cultivated team to foster professional development, review annual performance and encourage career growth.

Baltimore, Maryland, US

• Identified opportunities to improve project process and health while engaging stakeholders in operational change.
• Engineered project management and operations strategy in partnership with agency leadership.
• Established standards and best practices to optimize performance and achieve efficiency.
• Focused team mindset on key performance indicators to benefit business and clients’ goals.
• Led cross-functional teams to shape and deliver products, elevate and execute development efforts and align requirements with organization and client objectives.

New York, NY, US

• Collaborated with discipline leads in regional U.S. offices to ensure efficient utilization of resources based on skill set and budget allocations.
• Facilitated forecasting using an internal agency model and establishment of meeting cadence.
• Developed processes, guidelines and estimates for project management services.
• Supervised client services teams, including mentoring staff and encouraging team innovation.
• Served as senior project manager for Fortune 500 client accounts.

New York, NY, US

• Managed creative and technical development of websites, applications, email campaigns, online advertising promotions and search engine marketing initiatives.
• Crafted and implemented strategies to enhance digital brand awareness, maximize social media integration and achieve client objectives.
• Oversaw account and development teams through setting expectations, allocating tasks and facilitating communication for a collaborative work environment.

New York, NY, US

• Managed daily operations for production and execution of digital programs.
• Authored, edited and reviewed RFPs, project scopes, strategy briefs, wireframes and technical specifications to meet client goals in an efficient manner.
• Moderated social media communications for technical issues and direct consumer response.

New York, NY, US

• Collaborated with senior management to develop and institute account management methodology.
• Assembled, maintained and tracked production schedules, budgets and status reports.
• Proactively managed challenges by planning contingencies for project-related risks.
• Utilized digital measurement tools to collect and evaluate data.

Boston, Massachusetts, US

• Facilitated online marketing campaigns and site development for American Express, initiatives included My Life. My Card., Yahoo! Broadway, The Tribeca Film Festival and The U.S. Open.
• Directed the creation and maintenance of the American Express Network Card Finder Tool.
• Managed a multi-million-dollar budget, including securing resources and minimizing absorptions.
• Fostered client relationships by resolving conflicts, forecasting budgets and shaping collaborative efforts between teams.