Abid Butt Email & Phone Number

Islamabad, Islāmābād, Pakistan

* Leading PMO department and end-to-end responsible for complete PO issuance, acceptance & documentation process starting from PO issuance till invoice submission for all customers (Huawei, Nokia, ZTE, Ericsson, , Tawal, PTCL, PMCL, PTML, CMPak, Telenor, H3C, USF, Engro) against all turnkey and non-turnkey projects.* Optimization of monthly revenue process includes revenue recognition, reconciliation and recording in SAP (B-1).* End-to-End support and solution in conversion of revenue into account receivables.* Mapping of received POs with onsite activities and booking them in SAP after reconciliation.* Review and rectify the project delivery reports received from technical teams and compile them is customer’s desired format to get the acceptance of work done.* Prepare daily, weekly and monthly reports of all the activities including project milestone completionReports.* Monthly presentation of summarized reports to CEO and CFO for on-going and projects.* Tracking & clearance of long-term pending POs from customer.* Manage day to day issues through regular interaction with customer, project delivery teams and finance.* Contributing skills and efforts in sales and operations team’s domain to increase the inflows at maximum level.* Supporting delivery and operations teams with proven techniques to tackle with delivery audit from customer to minimize the penalties and deductions as much as low.* Floating of daily, weekly and monthly plans to achieve milestones.* Dashboard reporting on daily, weekly and monthly basis for comprehensive visibility helps to achieve project milestones.* Coordination with different customer departments for ongoing business support e.g. PMO, finance, PR/PO, delivery operations Etc.* Internal control, self-audit and regular evaluation of concerned customer group for risk assessment.* Handle and resolve the issues of subcontractors/vendors regarding POs, invoices and payments and maintain all the records for B2B payments.

Islamabad, Islāmābād, Pakistan

* Primary responsibility is to ensure smooth running of nationwide projects regarding installation and maintenance of ACSON & DAIKIN INVERTER products and related processes of department.* Provided assistance to manger in the planning, execution, development, coordination, procurement and administration in projects.* Deployment of teams to the sites with a result-oriented plan to achieve maximum output on daily basis.* Department Fleet monitoring and management nationwide including fueling record, maintenance and petty cash expense accounts.* Often handle day to day tasks of reporting persons if they are absent. * Handle and resolve the issues of supervisors and technical teams regarding material availability and payments and maintain records for this purpose.* Tracking the progress and quality of work being performed by technical staff.* Review site inspection report from supervisor throughout the duration of project.* Conducts implementation and evaluation of project through supervisors.* Keep HOD and colleagues updated about the status and issues that may affect project operations and customer.* Maintaining record and provide the all necessary items and follow up on necessary admin tasks.* Maintaining all the documents in soft/hard form regarding daily activities* Prepare weekly and monthly reports of all activities including project milestone completion reports.* Identification of potential Risks which could delay or affect the department operations.* Coordination with HOD, Assistant manager, supervisors and Engineers for availability of daily planned activities and get progress each day.* Communicate ideas with HOD for improving the department and company progress with a positive and constructive attitude.* Receives progress and updates from supervisors and other teams and present them in summarized reports to HOD for management review.* Ensure the compliance on all the departmental policies and procedures.* Other duties as required.

Rawalpindi

* Core responsibility is to ensure the professional customer services to achieve the maximum level of customer satisfaction.* Ensuring full compliance on customer services protocols and procedures across the region.* Responsible for all the activities executed from CS logins in allocated region. * Coordination and communication with all the C.S.Rs/K.P.Os in allocated region as necessary to ensure the implementation of policies and procedures necessary to operate TABS login.* Provide trainings to colleagues on induction of any new CS module in TABS.* Execution/approval of any specific/special task in Warid’s Telecommunication Administration & Billing System (TABS).* Provide solutions on customer complaints/issues and answer their queries in a professional and comprehensive manner to ensure customer satisfaction on desired level.* Identification of potential Risks which causes inconvenience for customer/management.* Communicating with random customers through various channels to inquire about efficiency of customer services provided in allocated region.* Providing feedback on efficiency of customer services process helps in evaluation of C.S.Rs/K.P.Os.* Arrangement of team building activities and distribution of prizes and certificates among C.S.Rs/K.P.Os to get them motivated.* Issuance of warnings and penalties to corrupt/guilty C.S.Rs/K.P.Os with the help of audit team to minimize the corruption.* Maintaining Sales and Billing record on daily weekly and monthly basis.* Resources and site allocation for outside activities.* Manage day-to-day issues through regular interaction with the customers and CS teams.* Coordination with various departments e.g., Sales, CS, Logistics, Audit etc. for availability of daily planned activities and get progress each day.* Floating of daily, weekly and monthly reports among CS teams and management to ensure the updates helps to achieve the desired targets and goals.* Maintaining all key records in soft/hard forms

Rawalpindi District, Punjab, Pakistan

* Operating and handling of ORACLE based Warid’s Telecommunication Administration & Billing System (TABS).* Responsible for all the activities and tasks executed by CS login of TABS.* Handling and resolve the issues of customers.* Avoid duplicity, false and wrong categorize SIM issuance.* Maintaining all the activities documents in soft & hard form and dispatching them to CS Department.* Responsible for issuance and managing all the related services posted through CS login.* Responsible for all the documentation undersigned for identification and authorization.* Prepare weekly and monthly reports of all activities and doing continuously analysis to meet SOW of said task.* Manage and Monitor new sales and maintaining all the necessary documentation in soft & hard form.* Monitoring and maintaining inventory record and raise red flags on time to ensure the availability of all the items/products.* Provide assistance to Regional Manager, Branch Manager and CS-Coordinator to achieve daily and weekly milestones.* Maintaining record and provide the all stationary items.* Other duties as required by management.

Bachelors In Commerce (B.Com), Business Administration Management, Computer Sciences, Economics, Accounting, Banking And Finance, B

14 Years Of Education

Advance Diploma In It, Computer Hardware And Software, Microsoft Office, Operating Systems, In-Page, Adobe Applications, A

Computer Diploma

Intermediate In Computer Sciences (Ics), Physics, Mathematics, Computer Sciences, English,, C

Higher Secondary School Certificate

Matriculation (Ssc), Physics, Chemistry, Computer Sciences, Mathematics, English, B/1St

Secondary School Certificate