Administration and Management of Core Business Application includingo JIRA, Confluence, SVN/GIT, Teamcity, Manage Engine ServiceDesk, Manage Engine Desktop Central, Citrix XenApps and TIS Attendance Systems.• Provide high class technical and client support to all Primatics employees.• Ensure 99% uninterrupted offshore infrastructure availability.• Network and Systems Administration / Monitoring including Windows Servers, AD Controllers,DHCP Server, Linux Servers, Routers and Firewall.• Management and Administration of Fortigate Firewall and Forti Analyzer.• Maintain Fixed Asset Register / Software inventory.• Virtualization – Xen Server management including VM creation, deletion/Troubleshooting andensure proper monthly backups.• Accounts, Contacts and Groups creation/deletion and management in Microsoft Exchange2003.• Complete JIRA Administration.• Complete Subversion Administration.• Complete Confluence Administration.• Well hands-on over Microsoft Office 365 for Emails and Instant Messaging.• Data backups including all critical systems, VMs, staff and other departments data includingHR / Finance , other important databases backups and move to offsite location.• PABX general administration / troubleshooting e.g. configure extensions, backups etc.• Network monitoring / troubleshooting including VPN router, firewall, data switches and othercommunication devices.• Manage software inventory and other Laptop and Server inventories through Desktop Central.• Expert in managing ManageEngine Service Desk and Desktop Central.• Support of XenApps and Xen Desktop.• Internet and LAN traffic monitoring and reporting to IT Manager on monthly basis.• Users Management including AD, JIRA and Office 365 users accounts – this includes newusers’ creation and block credentials who left the company – report monthly.• Internal IT Audits to ensure compliance of IT Policies.• Making Budgets for IT Department.• Prepare documents for IT Audit Self-Assessment..

• Manage Resources in IT Department.• Give Network Infrastructure Training to Junior Resources. • Push Software through Desktop Central Manage Engine. Also, responsible for Software Inventory Management through Desktop Central.• Manage and Monitor Fortigate Firewall. Also, responsible for managing Network Reports through FortiAnalyzer. • IT Asset Budgeting. • IT Audits to ensure compliance of IT Policies • Ensure 99% uninterrupted offshore infrastructure availability• Network and Systems Administration / Monitoring including Windows Servers, AD Controllers, DHCP Server, Linux Servers, Routers and Firewall.• Network monitoring / troubleshooting including VPN router, firewall, data switches and other communication devices• Internet and LAN traffic monitoring and reporting to Sr. Manager IT on monthly basis.• Provide high class technical and client support to all Primatics employees• Users Management including AD, JIRA and Office 365 users accounts – this includes new users creation and block credentials who left the company – report monthly• Responsible to manage IT Ticketing system to take quick actions against users tickets and respond them after the resolution

• Ensure 99% uninterrupted offshore infrastructure availability• Network and Systems Administration / Monitoring including Windows Servers, AD Controllers, DHCP Server, Linux Servers, Routers and Firewall• Maintain Fixed Asset Register / Software inventory• Virtualization - XenServer management including VM creation or delete and ensure proper monthly backups• Data backups including all critical systems, VMs, staff and other departments data including HR / Finance , other important databases backups and move to offsite location• PABX general administration / troubleshooting e.g. configure extensions, backups etc.• Network monitoring / troubleshooting including VPN router, firewall, data switches and other communication devices• Internet and LAN traffic monitoring and reporting to IT Manager on monthly basis• Provide high class technical and client support to all Primatics employees• Users Management including AD, JIRA and Office 365 users accounts – this includes new users creation and block credentials who left the company – report monthly• Responsible to manage IT Ticketing system to take quick actions against users tickets and respond them after the resolution• Vendor Management• Orientation to new hires at the time of joining as per the IT Welcome Pack and give them hands-on knowledge regarding IT Policies and other important stuff e.g. AD account, email accounts, primary messengers etc.• IT Audits to ensure compliance of IT Policies• Carry out vulnerability assessment / network penetration testing at least twice in a year and compile a report which highlights the loop holes and also come up with their solutions• Provide technical support on Attendance system as and when required – also ensure monthly data backups of attendance system• Filing / Record Keeping / Documentation e.g. SLAs, Delivery Notes, Quotations and other IT correspondence

Maintaining and Troubleshooting Network Issue.Design network infrastructureFile Server Management.