Abid Shahrukh Zaman Email and Phone Number
Greetings! I'm Abid Shahrukh Zaman, an experienced IT Support Specialist with over 4 years of providing comprehensive technical support, troubleshooting, and incident management,following ITIL best practices. In my current role as an IT Support Analyst at HCL Tech, I support a large user base by resolving hardware, software, and network issues efficiently. My approach prioritizes excellent customer service and the quick resolution of critical issues to minimize downtime.I have expertise in managing Active Directory, Windows Server administration, Office 365 and ITIL-based incident management. Additionally, I am pursuing my Microsoft Azure Administrator Certification (AZ-104) to further enhance my knowledge in cloud infrastructure. I am driven by a passion for continuous improvement and delivering high-quality IT support in fast-paced environments.I welcome the opportunity to connect and discuss potential collaborations. Please feel free to reach out via LinkedIn or email at abid.shahrukh0@gmail.com.
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It Support Analyst (1St Line Support)HcltechHayes, Gb
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Service Desk Analyst (1St Line Support)Hcltech Jul 2024 - PresentLondon Area, United KingdomProvided admin support for Office 365 (mailboxes, licenses, SharePoint) and managed Azure AD/Intune for MDM, ensuring ITIL-compliant cloud security and access management.Deployed applications via SCCM, Microsoft Store, and network drives, adhering to ITIL Release Management practices for seamless rollouts and minimal disruption.Administered Active Directory (user/group management, permissions) and handled Microsoft Exchange email management (blocking, releasing) in line with ITIL Access and Incident Management standards.Resolved hardware, software, and network issues using ServiceNow and LogMeIn, supporting desktops, laptops, printers, and IT assets while following ITIL Service Operation and Asset Management principles.Provided remote support for multiple sites, troubleshooting network connectivity and managing shared folders and DLs in accordance with ITIL guidelines. -
1St Line It Support EngineerAl-Wahab Foundation Sep 2022 - PresentLondon, England, United KingdomProvided comprehensive end-user technical support, swiftly resolving hardware and software issues to minimize operational disruptions.Installed, configured, and maintained operating systems, software applications, and network devices to ensure optimal system performance.Administered Active Directory user accounts and permissions, demonstrating expertise in managing both client and server systems effectively.Managed Office 365 accounts, overseeing setup, user management, and troubleshooting processes with proficiency in tracing and reviewing account information.Resolved a diverse range of IT issues including Mail/Office 365, Client/Server Connectivity, Email Tracing, Remote Access, Password Resets, and Printer issues.Maintained and updated technical documentation regularly to ensure accurate records and facilitate efficient troubleshooting processes. -
VolunteerShaukat Khanum Memorial Cancer Hospital And Research Centre May 2015 - Jun 2022Lahore, Punjab, Pakistan
Abid Shahrukh Zaman Education Details
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Cyber/Computer Forensics And Counterterrorism -
Computer Software Engineering
Frequently Asked Questions about Abid Shahrukh Zaman
What company does Abid Shahrukh Zaman work for?
Abid Shahrukh Zaman works for Hcltech
What is Abid Shahrukh Zaman's role at the current company?
Abid Shahrukh Zaman's current role is IT Support Analyst (1st Line Support).
What schools did Abid Shahrukh Zaman attend?
Abid Shahrukh Zaman attended University Of Westminster, Lancaster University.
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