Abid Ali Vancy Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

Acting as a liaison between all CHS departmental HR Activities and central HR Committee. Managing the entire process of interview conduction. Record keeping of database related to departmental employees and other various contractual employees.Prepare Personnel Requisition and obtain necessary approvals & follow-up with concerned DepartmentIn consultation with Manager CHS, prepare Job Descriptions for Faculty and staffProfile Screening and shortlisting suitable candidates along with arranging interviews with relevant Faculty / StaffCoordinate with Recruitment Department and follow-up for timely completion of recruitment process.Coordinate General Orientation Program for new employeesCoordinate employee contract extension/conclusion with Supervisor and HREnsure timely completion of probationary period evaluation formsLiaise with Training and Organizational Development Department with regard to Service Agreements.Prepare background papers and proposals for increments and promotion of Faculty and Staff.Help Faculty and staff with regard to their full and final settlements and coordinate with concerned Dept.Coordinate with Safety and security Department regarding the issuance/extension of temporary ID CardsMaintain record of Personnel Requisitions, appointment and resignations, staff and faculty files and other relevant documentAssist the Manager in providing information to Student Affairs for Prospectus, PMDC, and HECMaintain the HRIS of CHS

 Providing administrative support in all short courses organized by CEP Correspond and communicate with course instructors w.r.t. course outlines Research and design new innovative courses for upcoming CEP courses. Execute the entire steps and processes required for newly planned courses. Suggesting channel mediums of marketing, ensuring a boost in nominations Respond to queries to potential attendees of planned courses Propose changes for betterment in courses by generating ideas Creating and maintaining lead of facilitators for new CEP Programs Maintaining Database of the evaluation forms and analyzing the feedback Report writing on the entire CEP programs held of each session

Ufone Regional Office Karachi

In Customer Services there is nothing more important for a customer than to be “heard/Listened”, keeping in view the basics of customer services industry standards and Ufone’s Mission directed our management conceived an idea to reach out to customer and give them the unique opportunity to be heard across the board from the very beginning till the top tier of our management and we named this project as “Voice of Customer”.My responsibility is to implement this project on ground level and report the outcomes to the higher management, this is a targeted survey in which customers are being brought in and inquired about their experiences with Ufone on different level starting from the outlets and Contact Center to the helpline, website, selfCare etc. Reporting is one of the most important task for this project and for the same reason special reports, weekly, monthly and quarterly reports are being made and shared with senior management, based on the reports service quality enhancement measures are being taken through out the region.Major areas of customer services covered in this project is Ufone Contact Center(s), Ufone Helpline, Website and Self-Care(Online Web Portal).These are the list of major inquiries made to our Customers during the survey. • The quality of service satisfies customer needs.• Service was prompt, courteous and helpful.• Knowledgeable and professional staff.• The environment was clean and comfortable.• Call to 333 is easily connected.• Is the customer satisfied with the services & information available on IVR?• Quality of recording available on IVR is good.• The facilities available on web self-care satisfy my needs of managing my phone account.• In my opinion additional facilities should be provided on web self-care.• I would recommend this facility to a friend / coworker.• Contact center's Customer care representative• Service Center's customer care representative

Ufone Clifton Service Center

* Successfully handling customer queries and complaints for Walk in customers.* Maintaining strong relationships with customers to enhance sales share growth.* Assisting customers in their problems while up selling and cross selling UFONE products as per their requirements.* Monitor the level and quality of customer service given by the CS staff at the information desk area.

Ufone Call Center Karachi

Answer phones and respond to customer requests. Up sell new products and Value Added Services.Making analytical reports.Effective and efficient communications with internal and external customers.

Masters In Business Administration, Marketing/Marketing Management, General

Bachelor Of Commerce (B.Com.), Economics, B

Intermediate, Econo

Matriculate, Computer Science