• Maintained a portfolio of 300 restaurant partners in New Delhi, India.• Served as the lead point of contact for all client account management matters.• Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Clearly communicate the progress of weekly and monthly initiatives to internal and external stakeholders. • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) and prepare reports on account statuses. • Worked with other internal teams to develop strategic marketing plans and ensure KPIs are being met. • Contributed to the development of new product features by collating client feedback.

• Investigated fraudulent activities and behaviour on Amazon Marketplace (North America and Europe). • Identify and help minimize the risk posed by fraud patterns and trends. • Mentored and managed 3 teams of 6 associates from June 2017 to February 2018. • Gathered and analyzed defect trends in new hires and worked with QA to improve process quality. • Responsible for achieving and exceeding team’s defined metrics through rigorous performance management. • Participate in strategic planning, project road mapping activities of the team.