Abideen Ogunrinu Email & Phone Number

Kano

● Managed a team of 10+ IT engineers, providing technical support to internal and external clients across multiple projects.● Implemented a knowledge base system, resulting in a 35% reduction in resolution time for common issues.● Conducted regular training to enhance the technical skills of the IT technical team and org-wide trainings on the use of productivity tools and platforms for all stakeholders● Managed the identification and ordering of IT equipment and maintained the inventory of IT assets on Sage X3 ERP platform.● Managed all software platforms and license renewals● Collaborated with cross-functional teams to ensure SLAs and OLAs were aligned with business objectives and client needs.● Worked closely with stakeholders to ensure project alignment with organizational objectives● Developed and implemented IT service strategies, resulting in the improvement in client satisfaction scores that contributed to making eHA one of the best places to work.● Collaborated with IT teams to ensure seamless incident escalation and resolution.● Develop training materials and ensure utilization by all all staff across multiple locations● Leading the development of a delivery app aimed at streamlining purchases and deliveries across Africa and beyond.● Worked on a DAPP on #Althash Blockchain, providing services for education record validation in African universities, polytechnics, and colleges● Worked on an intuitive app to improve FCR to enhance helpdesk activities

Nigeria

● Supervised the training and development of over 2000 students in key IT technical courses to bridge labor market requirements, emphasizing core technical skills and project management.● Coordinated courses such as Computer Networking (CCNA), Foundations of Security (EC-Council CSCU), Hardware Systems Support (Via ServiceNow), Microsoft Windows Server, Blockchain Technology (Introduction to DAPP Development), and Cloud Services Support (AWS, GCP), Web Programming, Backend Development● Played a crucial role as an agent to attend partner meetings to align with the overall objectives of the institution and New Horizons, Nigeria.● Conducted a stakeholders' meeting to establish a roadmap for enhancing quality of service delivery, ultimately leading to an increase in revenue generation.

Nigeria

● Successfully trained 3000 students on core IT technical courses and mentored over 140 students to pass the Certified Secure Computer User International Exam from EC-Council, focusing on core technical skills and support.● Instructed over 1000 students in essential technical courses, including Computer Networking (CCNA), Foundations of Security (EC-Council CSCU), Hardware Systems Support, Microsoft Windows Server, and Blockchain Technology (Introduction to DAPP Development), Web Development, Backend Development.● Managed core network infrastructure to ensure seamless training delivery● Assisted in Lab preparation, simulations and configurations to ensure quality content delivery

Monrovia, Liberia

- Led implementation of ICT programs and operational activities through communication and appropriate supervision of the ICT department.- Improved downtime resolution of Liberia Ministry of Health ICT infrastructure across all 15 counties for surveillance activities by creating SOP manual to triage issues- Developing and maintaining relationships with key donor and government partners.- Initiated and manage discussion with Orange Liberia for timely deployment of SMPP SMS access gateway for polio surveillance project- Improved service availability by setting up and managed 24/7 monitoring system- Provided key assistance in requirement gathering along with software team for the development of a disease surveillance project- Provided capacity building training internally and externally to ensure sustainability of infrastructure deployment for both on-premise and cloud- Developed, in liaison with HR, a formalized training program for all users with the aim of raising skills, standards and awareness in the use of ICT applications (Microsoft word, excel,outlook, project management software and Google Suite and other project management tools) and promoting consistency across the organization.- Performed any other duties assigned by management.

Abuja

- Instructed over 70 students on CCNA (Cisco Certified Network Associate)- Instructed 5 students on CHFI (Computer Hacking Forensic Investigation)- Instructed over 10 students on CCNP (Cisco Certified Network Professional) - Instructed over 20 students on CEH (Certified Ethical Hacking)- Instructed 10 students on CCNA Security (Cisco Certified Network Associate Security)

Abuja

Experienced in IT Infrastructure Management and Support:● Installed and configured hardware and software systems.● Maintained and repaired equipment to ensure optimal functionality.● Troubleshot a diverse range of computer issues, providing effective solutions.● Set up robust computer security measures for data protection.● Offered technical support both on-site and remotely via phone and email.Expertise in Network Administration and Optimization:● Installed and supported LANs, WANs, network segments, internet, and intranet systems, accommodating up to 500 users.● Analyzed and isolated network issues, delivering prompt resolutions.● Evaluated and enhanced system performance to meet user needs effectively.● Maintained network facilities on individual machines, including driver and setting configurations on personal computers and printers.● Administered network servers such as file servers, VPN gateways, and intrusion detection systems.● Managed server infrastructure, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, and software deployment, including security updates and patches.● Troubleshot and maintained SAP ERP applications for seamless business operations.

Certificate In Blockchain Excellence (Education)

Program Prospectus: (17 Credit Hours) BLKN 100 - Introduction to Blockchain BLKN 105 - Blockchain Theory & Practice BLKN 120 - Consensus.

Certificate In Blockchain Applications (Education)

Program Prospectus: (12 - 15 Credit Hours) FOUNDATION COURSES: DAPP 100 - Introduction to Blockchain Application & Usecase DAPP 103.

Certificate Of Blockchain Studies, Education

Activities and Societies: Networking - Increase Security with Decentralized NetworkProgram Prospectus (19 Credit Hours) BLKN 194.

Collegiate Of Science In Decentralized Applications, Blockchain Technology

Activities and Societies: Networking - Increase Security with Decentralized NetworkProgram Prospectus (17 Credit Hours) DAPP 200.