Abidemi A. Email & Phone Number

Supports Skype for Business Online and Microsoft TeamsTroubleshoot customers’ issue while ensuring to give clients 100% customer satisfaction.Ensure constant follow ups till issue is resolvedEscalating to the appropriate TeamPerform Research on possible solutions.Vast knowledge of Windows PowerShell cmdlets (Microsoft Teams module, Exchange module etc)

Nigeria

• Interact with customers understanding issues and making customers expectation while troubleshooting with them to provide a resolution.
• I help manage domains, configure additional domains and User Identity and Roles of more than 200 clients in a day.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Awarded Tek-Experts Star hero for the months of April, May, June and July 2021
• Guide customers in onboarding their organizations to Office 365 services such as Azure, Exchange Online, SharePoint Online, SharePoint Hybrid from 2010 to 2016, Lync Online, Office 2016, Office 365 Pro Plus and Yammer.
• Provided all services relating to supporting corporate entities IT infrastructure. This included managing servers, exchange environment through MX logic, VPN setup and troubleshooting.

Ensure uptime of customer’s linkPrompt logging, escalation where necessary and resolution of incidence.Incidence are logged, escalated and followed up to closureConduct periodic scans of customer linksOptimal use of all service management communication channels to adequately inform new and existing customers to sustain customer relationship.Knowledge of.

Master'S Degree, Information Technology, Cgpa 4.24 And Cwa 64.50

Activities and Societies: Research team on Internet of Things (IoT) that presented papers at ICC and IEEEMy Thesis was on the Development.

Bachelor'S Degree, Computer Science, Second Class Upper

Activities and Societies: Adeleke University set of 2016 Social Director Reading, attending conferences, sports, gardening & attending.