Supports Skype for Business Online and Microsoft TeamsTroubleshoot customers’ issue while ensuring to give clients 100% customer satisfaction.Ensure constant follow ups till issue is resolvedEscalating to the appropriate TeamPerform Research on possible solutions.Vast knowledge of Windows PowerShell cmdlets (Microsoft Teams module, Exchange module etc)

• Interact with customers understanding issues and making customers expectation while troubleshooting with them to provide a resolution.• I help manage domains, configure additional domains and User Identity and Roles of more than 200 clients in a day.• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.• Awarded Tek-Experts Star hero for the months of April, May, June and July 2021• Guide customers in onboarding their organizations to Office 365 services such as Azure, Exchange Online, SharePoint Online, SharePoint Hybrid from 2010 to 2016, Lync Online, Office 2016, Office 365 Pro Plus and Yammer.• Provided all services relating to supporting corporate entities IT infrastructure. This included managing servers, exchange environment through MX logic, VPN setup and troubleshooting.• Provide technical support for Small Business customers from various Office 365 products and services (some Enterprise level services).• Utilise Azure AD and/or existing PowerShell scripts to customise clients’ Office 365 portal.• Respond to customer tickets/e-mails and assist in resolving Office 365 related issues/concerns.• I provide support for new releases and deployments for over 200 users.• I provide hands-on support in building, designing, and maintaining cloud-based applications with AWS, Azure environment and I also manage Microsoft 365 governance and compliance and Implement Azure Information Protection (AIP).• Consistently achieved a high customer satisfaction rating of 90-100% for the last 9 months.• Administer and support Microsoft 365, Active Directory, Outlook, Teams, SharePoint, OneDrive and provided remote support via Log Me In.

Ensure uptime of customer’s linkPrompt logging, escalation where necessary and resolution of incidence.Incidence are logged, escalated and followed up to closureConduct periodic scans of customer linksOptimal use of all service management communication channels to adequately inform new and existing customers to sustain customer relationship.Knowledge of using different technologies of Radios like Mikrotik, Cambium,PowerBeam etc.Technical know-how of accessing Mikrotik routers.