• Access Clients needs, situations, strengths and support networks to determine their goals and develop plans to improve their clients’ well-being.• Help clients adjust to changes and challenges in their lives such as illnesses.• Help clients work with government agencies to apply for and receive benefits such as Medicare.• Oversee all project activities and be the main contact point for the donor and the field staff.• Ensure project activities comply with the policies and regulations of the donor organization.• Responsible for overseeing the development and execution of project deliverables, lead project planning, budgeting, action plans and monitoring processes.• Responsible for submitting activity reports, meeting minutes and financial reports on regular basis to the donor.• Oversee the preparation and submission of annual activity-based projects as well as monthly and quarterly financial reports and sending of new funding requests.• Lead and motivate the project team and monitor project activities and project expenditure and coordinate work with consultants and volunteers in projects• Ensure close collaboration and coordination with cooperating partners to guarantee smooth implementation of activities and achievement of results as specified in grant agreement.• Oversees projects on HIV/AIDS in hard to reach communities. • Coordinates, Trains and supports HIV positive mothers in vocational training skills.• Coordinates activities for the Lagos AIDS work.• Raise funds and follow up aggressively on private companies and government establishments to support projects on HIV/AIDS.• Performs public relations duties by representing BIIRE in corporate and award winning functions.

• Deliver excellent marketing skills by up selling and cross selling as a practice of offering products and complimentary products or services to add value to sales and persuade potential customers to purchase a product or service.• Building loyalty/Retention initiatives through customer health checks thus increasing satisfaction level and ultimately reduce churn.• Debt Recovery and prompt notification of outstanding bills to contract customers.• Interface daily with internal partners on existing products development • data entry and maintenance of customer/potential customer data bases• Organizing Trainings for team members in areas where they lack strengths.• Seek and deliver full customer satisfaction• Comply to and promote the company values and customer charter (Principles)• Working closely with departments and assisting line managers to understand and implement policies and procedures.• Developing and implementing policies on issues such as working conditions, performance management and disciplinary procedures.

Solved customer queries by exceeding Customer expectations, working within given timelines,