Abi Drinkel Email & Phone Number

Saskatoon, Sk, Ca

Saskatoon, Saskatchewan, Canada

Front desk reception duties.Answer and re-direct all calls from the main reception line.Troubleshoot and resolve operational issues as they come up in regards to Reception.Coordinate all out-going and in-coming mail and couriers.Organize and distribute all in-bound mail.Respond to and re-direct all walk in traffic.Order, distribute and checking of inventory levels for stationary and office supplies; placing expedited orders for supplies; verifying receipt of suppliesMaintain computer and manual filing systemsDocument archival duties such as requesting documents from archive and sending documents for archiving.

Build relationships with customers and deliver excellent customer service byengaging and connecting with them and responding to their needs.Support staff and ensure the required Starbucks training is delivered to enable themto be accountable for delivering excellent customer service.Develop positive relationships with the shift team by understanding and addressingindividual motivation needs and concerns, providing coaching and direction tomaximise their potential.Plan and execute staff training, challenging the senior team leaders and Baristas todeliver and exceed Starbucks values.Plan, identify, communicate and delegate appropriate responsibilities i:e trainingadvocates and practices to the team.Participate in the implementation of recruitment and selection procedures.Monitor and coach standards.Effective time management, constantly monitor store staffing levels.Follow operational polices and procedures, including cash handling, security andhealth and safety. Follow all cash management and cash register policy duties, ensureproper cash management practices are followed by the shift team.Plan & execute the seasonal & promotional calendar ensuring the whole team arefully aware of the planned changesContinually identify quality and service improvements and ensure these areintegrated into future activities. Discuss and actively encourage the team to regularlydiagnose customer’s needs and influence decisions to maximise value for customersand the business.Ensure that the Health and Safety and environmental practices arefollowed and make suggestions for improvements where necessary.

Moose Jaw, Saskatchewan, Canada

General Studies

Completion, Christian Studies