• Engage with shipping lines, local, and overseas agents to secure competitive rates.• Analyze customer trade lanes to provide better pricing with shipping lines that excel in those routes• Use Microsoft Word, Excel, and PowerPoint effectively for various tasks including reporting and presentations.• Handle pricing and operations for key clients, managing 300-500 TEUs per month, including Non-DG/DG/Flexi-Tanks.• Provide expert pricing, operations, and documentation for FCL, LCL, and airfreights.• Manage customs clearance processes and coordinate with customs brokers.• Calculate and negotiate pricing for intra-country transportation.• Address objections professionally and share best practices with the team to enhance performance.• Collaborate with operations to provide spot quotes that maximize revenue.• Negotiate rates with shipping lines to improve profit margins for sales personnel.• Liaise with operations staff to track shipments and update buy/sell rates for accounting purposes.• Create and present market reports to management on a monthly, quarterly, half-yearly, and yearly basis.

• Customer Service Import and Export• Effective Communication with Customers via email and telephone.• Handling of customer Queries such as Invoices, DO, export, booking,amendments and dispute.• Handle major incidents that users cannot resolve and work onescalation!• Meeting up with customers as and when required.• I am investigating and solving customer service complaints.• Handling disputes captured by the GSC team and resolving thesame in the Salesforce system• Attending to all internal and external emails related to disputes &ensure dispute closure within 2 days of TAT.• Invoice cancellation as per the HL guidelines.• Dealing directly with customers on dispute-related charges.• Handling Automobile clients such as BMW & Skoda and solving theirissues on a daily basis and taking weekly calls.• Take approval from the management on the waiver issue and workon the major import-related escalation.• Handle the team without a supervisor and ensure that the case isassigned to the user.• Keep track of the queue on a daily basis and make sure that it is zero.

•Monitor Shipments- Keep track of upcoming personal account shipments and initiate necessary actions.•Handle Shipments- Manage LCL (Less than Container Load) and FCL (Full Container Load) shipments as per client requirements.•Confirm Filings- Ensure AMS (Automated Manifest System) and ISF (Importer Security Filing) filings are completed before the vessel departs from the port of loading.•Booking- Place bookings on the liner website as requested by the sales team.•Arrival Notice- Prepare and send arrival notices with details including notify party, cargo pickup location, firm's code, bill of lading type, and commodities, well before the estimated time of arrival (ETA).•Coordination with Liners- Communicate with liners to verify arrival notices, charges, and bill of lading types.•Client Updates- Provide daily updates to clients until the container is returned empty to the port or street turns.•Invoicing- Generate invoices for freight, additional port charges, customs entry fees, customs duties, and transportation charges as applicable.•Follow-Up- Follow up with consignees for outstanding charges and required documents.•Payment Processing- Handle payments including releasing original MBLs (Master Bills of Lading) to liners, and payments to customs brokers and truckers.•Customs Coordination- Work with customs brokers to file customs entries ahead of ETA.•Trucking Coordination- Negotiate and coordinate with truckers for dispatch and delivery scheduling.•Liner Coordination- Confirm Last Free Day (LFD) for container pickup and return, negotiate waivers or extensions of LFD as needed.•Reporting- Prepare weekly reports for VIP clients and estimated income statements for personal clients.•Pricing- Provide day-to-day pricing information to the sales team or customers, and ensure timely retrieval and filing of rates.•Bid/Tender Handling- Manage bid/tender completion deadlines and work with sales to understand customer requirements for proper pricing.

• SOP Creation, Revision, and Implementation according to internaland external customer requirements.• Processing shipping pre-alerts with the correct SOP and Trade lane.• Amendment of SOP, trade lane, and clone of SOP if required.• To resolve the issue if occurs or if any changes happen with the SOP.• Planning all the Air freight shipments of companies like Baxter LifeTechnologies, GLAXO Smith Kline, Watson,Pfizer, Wyeth, Sandoz, Siemens, Celltrion, Johnson & Johnson, Novartis,and MSD.• Coordinating with DGF, Airlines, and broker’s offices globally to trackand monitor the shipment on a real-time basis.• Confirming the temperature reading and storage condition of activeand passive shipments.• Handling all cold chain supply shipments i.e. Passive and Activeshipment temperature controls pick up Build up,re-icing, loading, unloading, and delivery.• To make sure the shipment reaches the destination hassle-free, anydeviation from the SOP that happens shouldbe addressed and taken care of.