Abid S M Email and Phone Number
Atlassian Certified in Jira Project Administrator (AC-JPA), Managing Jira Cloud Projects (ACP-MJCP) & Expertise in Installation, Configuration, Migration, Upgradation, and Administrating of Atlassian Tools Jira Core, Jira Software, Jira Servicedesk & Confluence
Hcl Software
View- Website:
- hcltechsw.com
- Employees:
- 1462
-
Senior Information Technology System Engineer IiiHcl SoftwareBengaluru, Ka, In -
Senior Information Technology System Engineer IiHcl Software Nov 2021 - PresentBangalore Urban, Karnataka, India -
Software EngineerMicrogenesis Techsoft Pvt. Ltd. Dec 2018 - Nov 2021Bangalore Urban, Karnataka, India• Well versed in Atlassian ALM tool set which include JIRA Software, JIRA Service Desk, JIRA Core, Confluence and Bitbucket • Creation of Advanced Workflows• Expertise in Groovy Scripting using Script Runner in JIRA for creating advanced post-functions, field validations and dynamic field/screen configurations.• Identifying the requirements of the clients and providing the best SCM/ALM Solutions for the clients using Atlassian Tools• Provides support to customers with a high degree of customer service, quality andtechnical expertise.• Works diligently and efficiently to take calls, emails or service requests to maintainan average time to answer within SLA.• Collects debugging information as needed. Escalates issues outside of the givenscope of your team• Researches, resolves and responds to customer issues received via, e-mail andservice requests in accordance with current standards.• Clearly documents technical issues within support incidents. Evaluates issues andresolutions for contribution to the Technical Support Knowledge base.• Provides timely follow-up to user questions according to established SLA’s.• Acquires and maintains knowledge of existing and new products and services inorder to provide accurate and efficient client support.• Communicates issue status to customers in accordance with defined SLA’s.• On call support to be done in 24/7 and on rotational shift basis.• Ownership of Support hotline, web ticket to send, receive ServiceOperation requests 24X7.• Ownership of Support Application Help Desk (AHD) setup and relatedactivities 24X7.• Entire activities to be followed according to the SLA and OLA defined.• Responsible for the change requests which includes application customization usingUI, groovy, html development and deployment through automated tool chains.• Supporting the planned infrastructure maintenance activities which include patchingand migration for app servers, databases, NFS storage.
Abid S M Skills
Abid S M Education Details
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Sri Venkateswara College Of Engineering & TechnologyComputer Science -
Narayana Junior College,HindupurHigher Education/Higher Education Administration -
Deepti English Medium High School, HindupurHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Abid S M
What company does Abid S M work for?
Abid S M works for Hcl Software
What is Abid S M's role at the current company?
Abid S M's current role is Senior Information Technology System Engineer III.
What schools did Abid S M attend?
Abid S M attended Sri Venkateswara College Of Engineering & Technology, Narayana Junior College,hindupur, Deepti English Medium High School, Hindupur.
What skills is Abid S M known for?
Abid S M has skills like Microsoft Office, Mysql, Servlets, Core Java, C, Html, Presentations, Java Database Connectivity, Javascript, Cascading Style Sheets, Adobe Photoshop, Team Management.
Who are Abid S M's colleagues?
Abid S M's colleagues are Sailesh Chopra, Naveen Kumar Malik, Ameya Kandalkar, Abhinavballok Ngo, Balaji Sudhir, Devarakonda Subrahmanyam, Divya Singh.
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Abid Rustaey (Retired), M. S. Nuclear Eng., P. E. Mech. Eng.
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