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Abid S M Email & Phone Number

Senior Information Technology System Engineer III at HCL Software
Location: Bengaluru, Karnataka, India 3 work roles 3 schools
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Current company
HCL Software
Role
Senior Information Technology System Engineer III
Location
Bengaluru, Karnataka, India
Company size
1462 employees

Who is Abid S M? Overview

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Quick answer

Abid S M is listed as Senior Information Technology System Engineer III at HCL Software, a with 1462 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Abid S M.

Abid S M previously worked as Senior Information Technology System Engineer II at Hcl Software and Software Engineer at Microgenesis Techsoft Pvt. Ltd.. Abid S M holds Bachelor Of Technology (B.Tech.), Computer Science from Sri Venkateswara College Of Engineering & Technology.

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Email format at HCL Software

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HCL Software

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Profile bio

About Abid S M

Atlassian Certified in Jira Project Administrator (AC-JPA), Managing Jira Cloud Projects (ACP-MJCP) & Expertise in Installation, Configuration, Migration, Upgradation, and Administrating of Atlassian Tools Jira Core, Jira Software, Jira Servicedesk & Confluence

Listed skills include Microsoft Office, Mysql, Servlets, Core Java, and 20 others.

Current workplace

Abid S M's current company

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HCL Software
Hcl Software
Senior Information Technology System Engineer III
Bengaluru, KA, IN
Website
hcltechsw.com
Employees
1462
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3 roles

Abid S M work experience

A career timeline built from the work history available for this profile.

Senior Information Technology System Engineer Iii

Hcl Software

Bengaluru, Ka, In

Senior Information Technology System Engineer Ii

Current
Hcl Software

Bangalore Urban, Karnataka, India

Nov 2021 - Present

Software Engineer

Microgenesis Techsoft Pvt. Ltd.

Bangalore Urban, Karnataka, India

• Well versed in Atlassian ALM tool set which include JIRA Software, JIRA Service Desk, JIRA Core, Confluence and Bitbucket • Creation of Advanced Workflows• Expertise in Groovy Scripting using Script Runner in JIRA for creating advanced post-functions, field validations and dynamic field/screen configurations.• Identifying the requirements of the clients and providing the best SCM/ALM Solutions for the clients using Atlassian Tools• Provides support to customers with a high degree of customer service, quality andtechnical expertise.• Works diligently and efficiently to take calls, emails or service requests to maintainan average time to answer within SLA.• Collects debugging information as needed. Escalates issues outside of the givenscope of your team• Researches, resolves and responds to customer issues received via, e-mail andservice requests in accordance with current standards.• Clearly documents technical issues within support incidents. Evaluates issues andresolutions for contribution to the Technical Support Knowledge base.• Provides timely follow-up to user questions according to established SLA’s.• Acquires and maintains knowledge of existing and new products and services inorder to provide accurate and efficient client support.• Communicates issue status to customers in accordance with defined SLA’s.• On call support to be done in 24/7 and on rotational shift basis.• Ownership of Support hotline, web ticket to send, receive ServiceOperation requests 24X7.• Ownership of Support Application Help Desk (AHD) setup and relatedactivities 24X7.• Entire activities to be followed according to the SLA and OLA defined.• Responsible for the change requests which includes application customization usingUI, groovy, html development and deployment through automated tool chains.• Supporting the planned infrastructure maintenance activities which include patchingand migration for app servers, databases, NFS storage.

Dec 2018 - Nov 2021
Team & coworkers

Colleagues at HCL Software

Other employees you can reach at hcltechsw.com. View company contacts for 1462 employees →

MM Meena.C Meena Meena.C Meena Colleague at Hcl SoftwareChennai, Tamil Nadu, India View → CH Chris Healey Chris Healey Colleague at Hcl SoftwareGreater Boston, United States View → RS Rishab Singh Rishab Singh Colleague at Hcl SoftwareNew Delhi, Delhi, India View → DK Divyaprakash Kc Divyaprakash Kc Colleague at Hcl SoftwareBengaluru, Karnataka, India View → AO Adrian Owens Adrian Owens Colleague at Hcl SoftwareBradenton, Florida, United States View → SA Sudha Arunkumar Sudha Arunkumar Colleague at Hcl SoftwareTamil Nadu, India View → CB Christian Bianchi Christian Bianchi Colleague at Hcl SoftwareCerveteri, Latium, Italy View → BS Bernard Stanton Bernard Stanton Colleague at Hcl SoftwareGreater Brisbane Area, Australia View → DT Dinesh Ts Dinesh Ts Colleague at Hcl SoftwareBangalore Urban, Karnataka, India View → RK Rajatha K J Rajatha K J Colleague at Hcl SoftwareKarnataka, India View →
3 education records

Abid S M education

Bachelor Of Technology (B.Tech.), Computer Science

Sri Venkateswara College Of Engineering & Technology

Board Of Intermediate Education, Higher Education/Higher Education Administration

Narayana Junior College,Hindupur

Board Of Secondary School Education, High School/Secondary Diplomas And Certificates

Deepti English Medium High School, Hindupur
FAQ

Frequently asked questions about Abid S M

Quick answers generated from the profile data available on this page.

What company does Abid S M work for?

Abid S M works for HCL Software.

What is Abid S M's role at HCL Software?

Abid S M is listed as Senior Information Technology System Engineer III at HCL Software.

Where is Abid S M based?

Abid S M is based in Bengaluru, Karnataka, India while working with HCL Software.

What companies has Abid S M worked for?

Abid S M has worked for Hcl Software and Microgenesis Techsoft Pvt. Ltd..

Who are Abid S M's colleagues at HCL Software?

Abid S M's colleagues at HCL Software include Meena.C Meena, Chris Healey, Rishab Singh, Divyaprakash Kc, and Adrian Owens.

How can I contact Abid S M?

You can use AeroLeads to view verified contact signals for Abid S M at HCL Software, including work email, phone, and LinkedIn data when available.

What schools did Abid S M attend?

Abid S M holds Bachelor Of Technology (B.Tech.), Computer Science from Sri Venkateswara College Of Engineering & Technology.

What skills is Abid S M known for?

Abid S M is listed with skills including Microsoft Office, Mysql, Servlets, Core Java, C, Html, Presentations, and Java Database Connectivity.

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