🚀 Manage trial accounts: Make sure everything runs smoothly when clients try out our product. I am the go-to person for the stakeholders if they run into a problem.🤝 Collaborate with sales, product team, support, and other cross-functional teams to help new clients get started easily. It's all about making their experience top-notch.📊 Keep trial data organized with Google Suite and Salesforce to keep things tidy. This helps us improve our services and make better decisions to close the trials.

🤝 Provided compliance support: Assisted customers via chat, calls, and emails for the company's SAAS platform.📑 Created and processed documentation: Produced detailed documentation for every customer issue to ensure comprehensive solutions.🔄 Routed queries efficiently: Directed inquiries to cross-functional teams using Salesforce, Jira, and Genesys.

As Lead Trainer at UNDP's DS4KP (Digital Skills for Khyber Pakhtunkhwa) program, I:📚 Crafted a thriving e-commerce training program: Developed and implemented a highly successful e-commerce training program with impressive completion and success rates.👩‍🏫 Guided hundreds of aspiring entrepreneurs: Provided comprehensive training to hundreds of individuals, teaching them the ins and outs of building stores from scratch, e-commerce best practices, and the art of creating a compelling brand image.💡 Mentored in business optimization: Served as a mentor, guiding participants in optimizing crucial aspects such as product research, workflows, and marketing strategies for their budding e-commerce ventures.

Co-founded Minors Cart and played a key role in:🛍️ Built a Shopify store from scratch: Created and optimized a Shopify store with a diverse product portfolio, catering to the varied interests of target audiences.💰 Maximized sales and drove revenue growth: Spearheaded revenue growth through strategic social media marketing initiatives, effectively maximizing sales.🤝 Led cross-functional teams for seamless processes: Led cross-functional teams, ensuring streamlined processes to deliver a seamless and efficient customer experience.🌐 Collaborated on building the brand's online presence: Collaborated with the marketing team to establish and enhance the brand's online presence, attracting new customers and fostering customer retention.

As an E-Commerce specialist at Kids GoFancy, I was responsible for driving successful outcomes through my leadership and implementation of effective strategies. My contributions included:📲 E-commerce marketing campaigns: Led the development of effective social media marketing campaigns and SEO strategies, optimizing workflows for enhanced visibility.📈 Increased upsells through diverse customer support platforms: Boosted upsells by leveraging various customer support platforms, including Facebook, calls, and chat, to enhance customer engagement.🛒 Managed day-to-day e-commerce operations: Oversaw day-to-day e-commerce operations, ensuring seamless transactions and fostering a positive customer experience.📦 Managed inventory levels and coordinated fulfillment: Handled inventory levels, processed orders and returns, and collaborated with the fulfillment team to ensure the timely delivery of products.

As a Social Media Manager at Eule Studio, I was responsible for:📱 Managed clients' social media accounts: Oversaw and managed the social media accounts of clients, strategically increasing their online presence and engagement.🚀 Developed and executed tailored social media strategies: Crafted and executed customized social media strategies, aligning with the unique needs and goals of each client.🤝 Maintained strong client relationships: Fostered and maintained strong relationships with clients through regular communication, providing updates, and proactively addressing any concerns.