Abigail Amon Email & Phone Number

Dallas, Texas, United States

Nacogdoches, Texas, United States

Delivered excellent customer service, answered customer questions. Processed orders, deliveries, and loading tickets as well as returns. Gained problem solving skills, patience with customers and their hardships, emotional intelligence, clear communication skills, creativity and resourcefulness. Had to be persuasive and grab customers' attention in order to upscale and have them apply for Lowes credit cards. Managed credit card payments, returns and delivery issues. Made phone calls to other departments in order to keep customer content in what they needed help with. Maintained a clean space within the customer service desk and handed returns to the right people in order to keep the store organized and have merchandise in the correct placement.

Nacogdoches, Texas, United States

Bachelor of Business Administration in Marketing

Addison, Texas, United States

Shadowed business consultants making phone calls, proposals for organization's products or services via phone, email or other online channels. Shadowed Senior inside sales consultants and followed their day-to-day operations some of which included attending sales group meetings concerning sales targets or forecasts, weekly planning, reporting on the market situation which included conducting research, identifying business opportunities, training new consultants and building schedules for new hires, floor involvement, mentorship, support system and communication. Shadowed managers which included and focused on week planning, accountability, reviewing sales report of the month, engagement with consultants on their team, resolving issues, motivating consultants, coaching, usage of productivity, sales planning, new account assignment, correcting behaviors and navigating control states.

Coppell, Texas, United States

Completed basic operations and management skills training, and also learned about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture. Provided direct supervision and ensured everything ran smoothly during shift-based jobs. Managed the store and worked effectively with store management and store crew. Assisted customers with their questions, problems and complaints. Promoted CVS customer service culture (Greet, offer help, and thank). Maintained customer/patient confidentiality. Handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all CVS customers.

Coppell, Texas, United States

Provided customer service by anticipating customer needs, demonstrated compassion and care in all interactions, and actively identifying and resolving potential service issues. Focused on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed. Accurately performed cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures. Maintained the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by the store manager. Provided customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools. Assisted pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development. Embraced and advocated for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.

The Colony, Texas, United States

Made suggestions based on customer preferences. Took orders from customers on food and drinks and served food/drinks when it was ready. Up-sold when appropriate, made sure customers were well maintained before, during, and after their meals by helping them place, receive, and pay for their orders. Also ensured the timely delivery of food and beverages by checking on their tables periodically throughout the service time. Arranged table settings. Kept tables, swept mopped floor at all times when necessary. Delivered checks and collected payments. Maintained dining ambiance with an enthusiastic attitude.

The Colony, Texas, United States

Independently opened and closed the bar. Mixed and served beverages to customers in a friendly manner, resulting in repeat business. Performed all bar products and supplies ordering to maintain inventory. Other responsibilities included verifying age requirements, knowing alcohol pairing, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.

The Colony, Texas, United States

Courteously greeted customers and assisted with purchases. Quickly and accurately processed meal orders, ensured food was delivered successfully to customers. Blend of hospitality and operations, taking orders and processing payments, responsible for making sure the front of the house is neat and orderly, restocking items, and answering the phone. Provided accurate and friendly service to ensure guests will return, and answered any questions customers had. Promoted products and menu items. Handled and processed customer payments. Issued receipts and refunds as necessary. Handled and resolved customer complaints. Maintained a clean and tidy counter area. Restocked items needed for the counter area., resolved customer needs using professionalism and sensitivity. Maintained a clean environment around the restaurant.