• Facilitates all team SCRUM ceremonies including demos, sprint retrospective, daily stand-up, sprint planning, backlog refinement.• Report out for SAFe ceremonies including art sync and PI planning.• Collaborate with other Business Analysts, team leads, product owners and stakeholders to refine and deliver work.• Manage and maintain teams work board, including writing work cards, updating status, and defining value delivered.• Responsible for capture and organization of documentation detailing processes, solutions, and technology operations and maintenance.• Manage ad hoc and support requests within an agile framework, ensuring timely delivery of requests and regular product delivery.• Create and maintain reports and dashboards for leadership insights on team and technology updates.

• Support platforms that handle data transfers, including upgrades, maintenance, and setup. • Troubleshooting any potential problems, pulling appropriate resources, and documenting solutions. • Creating reports meeting the data needs of leaders and teammates • Document and maintain best practices and standards for database operations team.• Manage and complete story and catalog tickets as assigned.

Support development team in database design and architecture, including schema design, code review, SQL query tuning, to support application development projects.Troubleshooting any potential problems, creating testing reports, and providing information about improving the database system where necessary. Creating reports meeting the data needs of clients, sales, customer service, business intelligence, and management. Create and maintain best practices and standards for database design, development, processes, and SQL.Manage and complete feature and issue tickets as assigned.

Started my own company to fill a gap between users of an ERP application and effective processes, documentation, and reporting.Developing analyses and reports against Oracle/SQL, with outputs including SAP Crystal, direct connection Excel, and MS Power BIProvided data analysis, result focused reporting and projects using a diversified skill set encompassing customer interaction, management support, and technology troubleshooting.Review and update of stored procedures, automations, and alerts Mapping of existing processes into new environment with improvements and training

• All the I.T. Assistant responsibilities, position held from Jun 2013 – Jan 2015• Implementation and data migration for an inventory focused ERP database application. (October 2015)• Management of the ERP Database• Provide support and troubleshooting of the database.• Collect and organize data requests, creating ad hoc and standard reporting using Crystal Reports.• Design and implement automation and safeguards against human error.• Assisted the accountant with closing the end of month, including ad hoc reporting, balancing, tracking down and correcting any discrepancies.• Creation and Maintenance of process documentation and workflows.• Educational sessions for ERP modules.

• All responsibilities and tasks as Office Assistant and Consumables Sales Assistant, position held from Jun 2013 – Jan 2015• Maintain paper and electronic filing systems for records, correspondence, and other material.• Maintain scheduling and event calendars.• Conduct searches to find needed information, using internal and external resources.• Daily maintenance of company website inventory listing.• Weekly updates to inventory listing websites.• Create log ins or profiles, as necessary.• Maintain profiles and log ins, providing current information, creating new information, and posting regularly.• Troubleshoot common computer and software issues, applying corrections when available.• Managed basic I.T. support issues and managed third party IT specialists for larger projects or issues.

• Created and maintained an efficient system to track units sent out for repair. • Filing and notifying appropriate sales associate when an estimate becomes available.• Sourcing and procuring piece parts as needed to reduce cost of repair. • Corresponding with repair facilities for approval or denials of estimates. • Maintaining and building positive rapport with repair facility contacts. • Retrieve information as requested referencing current or closed repair orders.

• Create and upload media as needed.• Respond to e-mails requesting quotes on available stock. • Access information and documents using an IMS, AirPAX. • Verify purchase orders from customer and create internal documents to complete order. • Collect required information or forms from customer and update internal system. • Supply all necessary documentation for an order to correct department. • Supply invoice and tracking number when available to confirm order completion.• Conduct part specific research. • Source and procure required items requested by customer.• Maintain positive customer service.• Inventory and order materials, supplies, and services and dispense, as necessary.• File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update, and delete documents.• Transmit work and requested documents to other locations. • Provide clerical support to other departments.• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.• Communicate with customers, vendors, employees, and other individuals to answer questions, disseminate, or explain information, verify orders, and address concerns, such as order placement or account information.• Review files, records, and other documents to obtain information to respond to requests.

Attention to detail while maintaining high filing speeds Processing paperwork keeping to requirements Exceptional 10 key and words per minute, while maintaining low error rate Maintain ability to recognize and code documents as correct file type

Helping customers locate and decide upon products according to their needs and requests.

Key Holder Position

Calling people who had previously donated to causes and agreed to be contacted again.Explaining the benefits of the supporting the non-profit organization and answering any questions they may have had.