Abigail Brinker Email & Phone Number

Round Rock, TX, US

Austin, Texas, United States

Austin, TX

Worked across all four Operations department teams (Risk, Support, Underwriting, & Customer Success) to ensure all customer needs are being met. Worked with leadership on special projects including the implementation of the Payment Network & acquired account billing. Led the PCI Compliance program for customers and implemented our in-house PCI system.

Austin, Texas, United States

• Assisted customers with payment issues while maintaining a high customer satisfaction. Maintained internal knowledge base and helped train new team members.
• Received CPP (Certified Payments Professional) once eligible in Winter 2020

Austin, Texas

Consulted with new customers on how to use our platform and integrate in their business. Increased integration partner knowledge to assist new customers using multiple programs. Maintained high satisfaction and assisted with Enterprise firm onboarding.

• Interacted with key members across the University in addition to working with high achieving individuals which demands high customer service and attention to detail. This experience helped develop skills in event.
• Worked in a small group of 3 to deliver quality service to 12 fellows. Duties included helping with event planning and implementation, creating agenda's and scheduling, learning Salesforce and inputting data, and excel.

• Arranged and facilitated meetings and addressed requests from partners and other employees. First point of contact for clients, provided excellent service for our external and internal clients. Coordinated office.

• Worked with the production team to meet our daily goals within the suture department. Supported needs of the production team by following all laboratory sterilization protocol.

Austin, TX

• Analyzed hospital patient data and identified accounts meeting state & federal requirements for reporting in hospital low-income reimbursement programs. Prepared the data for audits, and communicated with lawyers.
• Created proposals for new state Medicaid policies by researching existing reimbursement methodologies and combining the positive aspects of those plans to create a new policy for states where the low-income hospitals.

• Analyzed hospital patient data and identified accounts meeting state & federal requirements for reporting in hospital low-income reimbursement programs. Prepared the data for audits, and communicated with lawyers.
• Created proposals for new state Medicaid policies by researching existing reimbursement methodologies and combining the positive aspects of those plans to create a new policy for states where the low-income hospitals.

Bachelor'S, University Studies With Concentrations Of Engineering, Math, And Business, 2.94

Activities and Societies: Delta Gamma, Society of Women Engineers, Canterbury, Circle K International (President 2017-2018.

High School

Activities and Societies: LBJ High School Swim Team, LBJ High School First Ladies Dance Team (2012-2013: Manager, 2013-2014: Social.