-Assist with customer escalations, in depth troubleshooting, and being an available resource for our team members if they have questions or need extra help. -Help in managing our partner relationship with Nice inContact to ensure that our team and shared customers are being tended to.-Provide basic training to newer team members along with training in new tools/features to our whole team so they can serve our customers at a higher level.

Assist clients with technical issues regarding their RingCentral service. Build relationships with designated administrators from the client side through weekly calls and understanding their account needs. Help streamline issues to get resolved in a timely manner as well as facilitate feature requests to the appropriate team within RingCentral.

Assist customers with problems they come across in call quality, routing, setup, etc. Be a helpful, positive resource for questions on how to resolve something or make it more efficient for their business. Build quality customer relationships so they are confident in their RingCentral solution and the support team that they have to help them.

Connecting with both coworkers and customers, creating an inviting, energetic and peaceful atmosphere, making clean work environment and maintaining a responsible work ethic.