Abigail Caviston Email & Phone Number

Iowa City, Ia, Us

Iowa City, Iowa, United States

– Proofread and edit documents as second proofreader of two-proofreader model, checking for spelling, grammar, punctuation, and capitalization errors and editing for sentence structure, clarity, and consistency of writing style; leave at least two additional editorial comments or suggestions per page– Complete thorough proofs of academic, technical, business, and creative documents following various writing styles while meeting strict deadlines– Copywrite customer service email templates and chat messages to make customer service consistent across company and improve efficiency; update templates regularly to match evolving company policies– Assess work of first proofreaders on every document, leaving star rating and providing constructive feedback; monitor my feedback from other second proofreaders and use criticism to improve my work and uphold impeccable quality standards– Investigate and address customer complaints with receptive, friendly demeanor; apply company’s 100% Satisfaction Guarantee policy and work with customers until they are satisfied; contribute to ProofreadingPal’s 4.8-star Trustpilot rating out of 5 stars; improve customer retention and meet and exceed customer expectations to create repeat customers– Monitor ProofreadingPal’s project board and assign work to on-call contractors; coordinate with and oversee work of 90+ contractors; provide excellent support by answering contractors’ questions and communicating with customers on contractors’ behalf– Train new customer service hires and provide continuous learning opportunities for existing representatives to ensure peak performance; hold weekly training sessions for remote customer service representatives based in Philippines– Provide quality customer service by taking phone calls, emails, and website chats; answer questions about company’s services and use sales tactics to sell potential customers on book editing services

Iowa City, Iowa Area

– Managed team of 20+ personnel, assigning tasks, delegating classroom responsibilities, and completing daily checklist of closing procedures– Supervised activities and lessons of 16+ children aged 3–4; resolved conflicts, offered support, and encouraged active play and learning– Produced daily summaries of each child’s day for parents and guardians at pickup; verified identity of individuals picking up children

Iowa City, Iowa, United States

– Oversaw art and history exhibits while assisting guests in Iowa Memorial Union Richey Museum– Submitted daily logs detailing visitor numbers and incidents that occurred– Operated Nite Ride phone, coordinating pick-up with drivers and patrons