Abigail Chen Email & Phone Number

United States

Dedicated to Enterprise Technology GRC servicesDrive and manage global Governance, Risk, Compliance training and awareness programs

Los Angeles, California, United States

Represent talent during project negotiationsScope and develop new brand partnershipsBuild, maintain, and deepen brand relationships while ensuring talent & brand vision alignment Manage projects between talent and brands

Member Experience & Support Training programsInitiate and manage training projects around Global Subscriptions & Memberships targets and Product launches for 11 countries in APAC. Collaborate with Product, Legal, Security and Marketing teams on Global and Regional projects to ensure customer support success.Design and advice on training plans, methods, role training, incentive programs, performance boost programs for 50 international contact center team leaders and… Show more Member Experience & Support Training programsInitiate and manage training projects around Global Subscriptions & Memberships targets and Product launches for 11 countries in APAC. Collaborate with Product, Legal, Security and Marketing teams on Global and Regional projects to ensure customer support success.Design and advice on training plans, methods, role training, incentive programs, performance boost programs for 50 international contact center team leaders and agents.Optimize programs with customer service and budget driven changes based on insights from operational metrics review, learning performance deep dive, product testing and tool learning result in 12% productivity increase.Track Subscriptions & Memberships training results by generating and analyzing Google Studio, MAW, Salesforce, Tableau and Rise.com reports to ensure 100% timely learning compliance on product, policy and security knowledge.Support and supervise agent case handling with Salesforce user and Admin knowledge.Design, manage and facilitate product, policy and process learnings in Articulate 360. Show less

Member Experience & Support Training programsInitiate and manage training projects around Global Subscriptions & Memberships targets and Product launches for 11 countries in APAC. Collaborate with Product, Legal, Security and Marketing teams on Global and Regional projects to ensure customer support success.Design and advice on training plans, methods, role training, incentive programs, performance boost programs for 50 international contact center team leaders and… Show more Member Experience & Support Training programsInitiate and manage training projects around Global Subscriptions & Memberships targets and Product launches for 11 countries in APAC. Collaborate with Product, Legal, Security and Marketing teams on Global and Regional projects to ensure customer support success.Design and advice on training plans, methods, role training, incentive programs, performance boost programs for 50 international contact center team leaders and agents.Optimize programs with customer service and budget driven changes based on insights from operational metrics review, learning performance deep dive, product testing and tool learning result in 12% productivity increase.Track Subscriptions & Memberships training results by generating and analyzing Google Studio, MAW, Salesforce, Tableau and Rise.com reports to ensure 100% timely learning compliance on product, policy and security knowledge.Support and supervise agent case handling with Salesforce user and Admin knowledge.Design, manage and facilitate product, policy and process learnings in Articulate 360. Show less

Taipei City, Taiwan

Taipei City, Taiwan

Designed training material, lectures, and assessments for over 180 team members in order to strengthen their knowledge on product launches, internal processes and software feature developments.Supported as an admin in Salesforce, AMT, Inkling, Success Factors by SAP and Verint for APAC Customer Care team.Develop trainee agents and trainers to become valuable assets of Yahoo by providing guidelines and evaluating product knowledge and soft skills with average agent assessment score of… Show more Designed training material, lectures, and assessments for over 180 team members in order to strengthen their knowledge on product launches, internal processes and software feature developments.Supported as an admin in Salesforce, AMT, Inkling, Success Factors by SAP and Verint for APAC Customer Care team.Develop trainee agents and trainers to become valuable assets of Yahoo by providing guidelines and evaluating product knowledge and soft skills with average agent assessment score of 95%.Improved Customer Care APAC service efficiency through Salesforce Admin setup update on a weekly basis. Show less

Taipei City, Taiwan

APAC Customer Experience(Yahoo was bought by Verizon)

Taipei, Taiwan

Market analysis and insight gathering to better assess company’s target audiences, prices, product mix, marketing efforts and consumer sale points.Manage accounts for all international business development efforts, and CRM.Brand ambassador to business partners, franchisers and media publishers.Compiled and presented weekly reports to CEO on market and competitor analysis, current brand standings, roadmaps, and potential investment opportunities for expansion.

Taipei, Taiwan

Evaluated client eligibility based on the most current Canadian immigration laws.Managed over 50 on going accounts.

Shanghai City, China

TCP Pioneer designs and manufactures high quality food and beverage production machinery.Liaison between Chinese and English matters, including legal, products, and account management.Dealt with office administrative operations.