- Collaborate with Operations Department in managing logistical aspects within the club, including meetings, socials, membership and events- Work with fellow interns to enhance the experience and deliver meaningful value to over 500 club members

- Communicated and updated alumni with bi-weekly events- Created formal invites to alumni for fundraisers and various events- Assist and learned to create a newsletter to engage active body and alumni- Updated the Sigma Phi Omega Alumni Association Facebook Page bi-weekly to help engage interest- Organized and disrupted alumni sashes and merchandise for graduating active body and alumni

- Restocked and organized merchandise as needed - Controlled line and crowds with quick, efficient service - Learned every menu preparation and numerous off-label drinks to meet all customer needs

- Recommended products based on a solid understanding of individual customers’ needs and preferences - Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies - Worked closely with shift manager to solve problems and handle customer concerns

- Maintained account accuracy by reviewing and reconciling checks monthly - Recorded deposits into QuickBooks, reconciled monthly bank accounts, and tracked all expenses - Prepared and mailed account statements to vendors and kept meticulous correspondence documentation

- Performed cash, card, and check transactions to complete customer purchases - Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores - Trained new employees in groups and in one-on-one scenarios