Abigail Flintoft Email & Phone Number

Gateshead, Gb

Gateshead, England, United Kingdom

OutlineWorking as part of the team that ensures an effective and efficient reactive service desk,delivering amazing customer service, operating within the planned and reactive servicefunction to ensure a full data capture system is in place meeting all the client requirements.Key Responsibilities• First point of contact for all customers via telephone and email- logging jobs andallocating engineers• Working alongside the Technical Managers & engineers to plan the schedule of work,ensuring KPI and SLAs are met• Being an ambassador for the business by exceeding the expectations of our customers,promoting our brand and delivering the bottom line.• Dealing with with front-line complaints and service-related issues arising from reactiveand planned works• Collaborative working and interdependence with other teams and team members.• Building rapport with our suppliers to get the best deal possible to ensure we are asefficient as possibleKey Achievements• Given extra responsibility of managing the service contract for a high profile client toincrease revenue• Recently been offered a full time contract administator role to be solely responsible formanaging the client account

Gateshead, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom