Abigail Olson Email & Phone Number

Savage, Minnesota, United States

Savage, Minnesota, United States

Minnetonka, Minnesota, United States

• Manage 2-3 email accounts and respond to 5-20 client emails per day regarding meeting follow-up, scheduling, paperwork, money movement, financial advice, tax information, investment recommendations, and other financial.
• Utilize Microsoft Word and Outlook to compose and send 12-16 client letters per week summarizing client meetings, action items, and follow-up points.
• Acting as 1 of 2 Customer Relationship Management (CRM) system “experts” to assist with the transition to a new system, answer questions, and provide training.
• Accurately process 3-15 client checks and forms received per week.
• Warmly welcome clients and direct them to their meeting.
• Research and book the restaurant for the annual holiday party and support other coworkers with party planning.

Graduated with Honors

Lincoln, Nebraska Area

• Collaborate with fellow team members by splitting up the shift’s work so that everything gets out on the floor and looks great.
• Arrange new items on the sales floor by reorganizing displays to allow our guests to see new products first.
• Identify what multiple guests are searching for and help them locate it to ensure they leave with everything they came in for.

Lincoln, Nebraska Area

• Monitor up to 30 callers on the call floor to ensure that shifts run smoothly.
• Periodically examine and interpret the results of the statistics generator to determine if changes should be made to help us meet our nightly goals.
• Consult 6 callers per shift by filling out coaching forms about their call and reviewing that form with them to improve their communication and sales skills.
• Assess 10-50 comments made by callers and 5-30 pledges every shift to confirm that the comment is relevant and that the pledge is processed correctly.
• Precisely record the hours of 1–60 employees on a computer system to guarantee accurate payment.

Lincoln, Nebraska Area

• Coded 200-300 calls per shift by using Ruffalo Noel Levitz’s “campus call” computer software.
• Conversed with alumni over the phone to give alumni relevant reasons to donate and to maintain a good relationship between alumni and the university.
• Trained new employees to make calls and use the computers to make sure they could call effectively on their own.

Savage, MN

• Achieved experience in training new employees and stocking and prepping food.
• Improved social skills through Hostess duties; including taking orders over the phone.
• Ensured that “Everyone leaves happy” by going the extra mile to satisfy customer needs.
• Gained register operating skills.