Abigail Hendricks Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

-Helping facilitate the build/capture of content, both written and visual, onto our variousLMS platforms (mostly Moodle based).-Reviewing content, both text and visual, cross-checking name references while adheringto the specific file-naming conventions required for each.-Reporting and resolving discrepancies where documentation is incomplete.

Freelance Instructional Design and Content Writing - InvictusFreelance QA and Proofreading - Digital FrontiersFreelance Learning Design - MasterStartFreelance QA and Proofreading - Boston City Campus

-Course Content Development & Updates: Led a team specializing in Learning Design principles to update and maintain the existing short course portfolio. This involved iterative review processes and implementation of content changes to ensure ongoing relevance and alignment with current learning objectives.-Quality Assurance & Pedagogical Soundness.

-Conducted ongoing maintenance of short courses through iterative updates to ensure relevant and up-to-date content. - Completed various projects that required crafting new content, proof-reading and editing existing content and providing pedagogical solutions to strategically increase student engagement where data indicated a lack thereof.- Facilitated.

Cape Town Area, South Africa

- Managed customer queries from start to finish and employ creative thinking and problem solving techniques to “go the extra mile” to help students.- Participated in data reviews and Voice of the Customer sessions to inform improvements in product design, sales positioning, marketing, and business development- Utilised an in-depth understanding of the.

Cape Town

- Plan and facilitate group sessions with youth, around 15-20 participants.- Plan and facilitate wilderness group sessions that resulted in a 2-day outdoor experience. - Provided one-on-one mentoring and coaching sessions with mentees. - Record and file case-notes following sessions. - Interview, write and facilitate a storytelling workshop that culminated.

Cape Town Area, South Africa

- Supported students taking the online short courses. - Offered coaching throughout their learning experience and ensured that they passed the course successfully by providing coaching plans. - Provide support to students by timeously answering emails and calls. - Track student progress and collaborate with team on how to get students back-on-track.

B. Psych, Psychology

Education record

Activities and Societies: Hokey and Interact Club