Abigail Lyons Email & Phone Number

Brooklyn, New York, United States

New York, New York, United States

New York City Metropolitan Area

- Coordinated meetings and events at White and Case LLP Global headquarters, in conjunction with a full-service catering and AV team.- Completed the Flik Accelerated Manager in Training program.- Built BEO’s and proposals with the catering team within each client’s budget.- Created different floor plans to maximize the event space according to client’s needs.- Monitored conference room usage via the room reservation system and office hoteling space.- Assisted in developing the standard operating procedures for concierge team and provide training for new employees.- Allocated work to team members and ensure all requests are completed in an efficient and timely manner.- Oversaw accurate set up, execution and break down of daily events.- Received the Rapport “Be Brilliant” Award for exemplary customer service.

New York City Metropolitan Area

- Managed and oversaw a team of 3 Concierge Ambassadors spanning both the New York and DC offices.- Facilitated the onboarding process for new staff members, ensuring a seamless integration into the team.- Conducted training sessions and provided mentorship to team members, fostering a culture of excellence to uphold high service standards.-Traveled to the Washington, DC office to oversee operations and support the integration of new employees, ensuring a smooth transition.- Generated overtime reports, meticulously documenting team members' additional hours worked.- Compiled and submitted accurate payroll information for all employees.- Orchestrated vacation coverage, ensuring uninterrupted service and smooth operations during team members' absences.- Collaborated with various departments to optimize guest experiences, fostering effective cross-functional communication.- Resolved guest concerns and inquiries promptly and effectively, maintaining a commitment to delivering exceptional customer service.- Participated as a proactive member of the Green Team, contributing to the enhancement of the office's sustainable business practices.

Greater New York City Area

- Performed reception duties for Linklaters LLP midtown office. - Switchboard operator, manage incoming calls, redirecting them to appropriate personnel.- Greeted and welcomed visitors, ensuring a positive first impression.- Created employee key cards for building and office entry. - Assigned guest offices for visiting attorneys and employees.- Coordinated appointments, meetings and events. - Checked all office meetings rooms to insure cleanliness and organization.- Handled administrative tasks and office organization.- Responded to inquiries and provide information to clients and visitors.- Worked seamlessly with the IT and catering teams to execute internal and client meetings.- Coordinated officewide meetings via video conference with different offices locations in the Americas, EMEA and Asia.- Created video conference reservations to ensure smooth connection between conference rooms.

Greater New York City Area

- Greeted guests with friendly demeanor while delivering exemplary customer service. - Administered check-ins and check-outs during high volume occupancy at a 900 room hotel.- Informed guests about attractions in NYC and how to use local transportation such as subways and buses.- Followed up with guest issues by creating excel follow up logs and ensured guest satisfaction through guest recovery.

Greensboro/Winston-Salem, North Carolina Area

- Worked closely with sales departments to provide exceptional service to VIP guests and group reservations.- Answered, screened, and forwarded calls to specific departments while providing useful information.- Received multiple Spirit to Serve Awards for honorable mentions in guest surveys. - Attended weekly manager meetings and interviewed potential new hires.

Saratoga Springs, Ny

- Assisted in the preparation and execution of various events such as weddings, auctions, and banquets.- Served and catered to all guests to the highest degree of satisfaction, portraying excellent customer service skills.- Performed above and beyond expectations while working in a face paced environment.

Troy, New York

- Planned and administered activities for elderly and disabled residents such as bingo, arts and crafts, outdoor picnics, etc.- Organized trips for small groups of residents to local shopping areas. - Taught residents’ various games to maintain cognitive function.

Bachelor’S Degree, Sustainable Hospitality And Tourism Management

Activities and Societies: UNCG Sustainability Club, PALS- Peer Advisor Liason

Bachelor’S Degree, Business/Corporate Communications

Study Abroad

High School

Activities and Societies: Track and Field