Settlements Team Leader
CurrentLeading a dedicated and task focused team of Settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Playing a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and Cost. Delivering superior service and cost outcomes in line with key performance indicators and overall department and company objectives.Coaching, training and mentoring direct reports using technical expertise to maximise saving opportunities. Providing technical claims advice and assistance to the team and across the business. Reviewing and approving complex claims decisions