Business Administration | Administrative Support | Customer Service | Office Management | Operations ManagementI am a self-motivated professional with extensive experience championing business process improvement and creating high performance culture that emphasizes empowerment, quality, goal attainment, and integrity. I possess a solid reputation for implementing policies and procedures that positively impact organizational profitability, customer satisfaction, and overall productivity. I maintain a strong focus on accuracy and deliver courteous service at all times. I am able to utilize strong leadership skills to effectively resolve disputes and create innovative solutions that meet the needs of customers. Furthermore, I possess a comprehensive knowledge of all administrative operations, including documentation processing, report production, appointment scheduling, travel coordination, calendar management, customer servicing and high-volume phone management. The key ingredient to my success in supporting others is the combination of my top-level problem-solving, relationship building and communication skills. Because I'm highly organized and self-motivated, I can expertly handle multiple demands consecutively, determine priorities, and make sound decisions. My superiors and colleagues would always describe me as a passionate, resourceful individual who maintains a positive and proactive attitude when faced with challenges. I have a passion to deliver great results, promote growth and profitability, passionate about delivering and implementing fresh, creative and innovative ideas. I am mostly recognized for my analytical thinking, teamwork, attention to details, precision and observation spirit. I am adaptable to changing situations, flexible and continually striving to keep my team supported, engaged and motivated!Specialties: High-Level Administrative, Office Management, Operations Management, Business Planning, Process Improvement, Interdepartmental Coordination, Filling and Data Archiving, Superior Customer Service, Project Management, Internal and External Communications, Budgeting and Cost Control, Strategic Planning and Execution, Organizational Enhancement, Human Resources Management