 Coach and support managers to meet the business needs and strategy, embeddingcompany values across the workforce. Analyse, create and share weekly and monthly HR reports with Directors and SeniorManagement. Monitor trends and use the data to identify issues and develop solutions. Proactively and effectively deal with employee relations cases promptly, advising linemanagers on the application of policy, procedure and legislation. Administer the paperworknecessary for disciplinary, grievance and appeal cases and advise line managers duringhearings as and when required. Support and engage with the Senior Leadership Team to ensure the business goals andstrategy are being reached. Continually develop internal recruitment processes including succession planning,workforce planning and analysis of benchmarking. Lead on Learning and Development initiatives with the use of workshops and online trainingwith the support of the SLT. Ensure all policies and procedures are in full compliance with legislation and that they arebeing adhered to including training for new staff and refresher training. Prepare for, and accurately document, employee investigations ensuring best practise isfollowed at all times and ensure the process is completed in a timely manner. Advise linemanagers when considering if further action i.e. disciplinary action is needed. Monitor absence levels and manage cases that could fall under the Equality Act 2010 withthe Management team. Ensure return to work meetings take place and record any follow upaction needed. Provide advice to employees and Line Managers on Company policies and procedures. Produce weekly and monthly payroll information for the Finance department and externalpayroll provider ensuring accuracy and working to strict deadlines.

I was involved with reception duties including:• First point of contact for new patients.• Calculating monthly expenditure coinciding with invoices and creating documents using Microsoft office to present data.• Build relationships with regular patients, my role allowed me to fully understand the importance of patient privacy.• Scheduling and organising appointments.• Keeping up to date records in a filing system paper based and a backup system on the computer.

I completed my Dental Nursing apprenticeship to gain a Level 3 Diploma at Bupa Dental Centre, I worked here part time to gain further knowledge of general dentistry and to concentrate on my studies. My responsibilities were:• Regular stock counts to create a stock list for the month.• Complete end of month data bases reporting them to the practice manager.• Checking General Dental Council checklists were completed correctly and audited when necessary and basic reception duties for example filing.• Responding to e-mail enquiries and answering the phones. My position included a move towards an administration skill set which I enjoyed as it allowed me to work with and improve my usage of Microsoft Office Software, something which my previous roles had not exposed me to.

During my time at the Turrets, a highly recognised and successful North West based orthodontics, I began my apprenticeship as a Dental Nurse with Start Training. The busy NHS environment allowed me to develop my organisation and planning skills as it was a very demanding schedule.