Abigail Maloles Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Managed recruitment processes from drafting job listings to conducting interviews.• Created comprehensive training manuals focused on customer service with diverse visual aids, aligning with brand guidelines for enhanced retention, reducing training time by establishing standard training procedures.• Directed the implementation of orientation days for new store openings, ensuring successful training and seamless onboarding.• Elevated customer satisfaction and engagement levels by improving ratings from 1 star to 4 out of 5 stars by rewriting macros for ticket responses, and actively engaging in ticket resolution.• Utilized ADP for efficient employee profile management.• Produced marketing materials, such as 3D models featuring the company's mascot, to bolster brand visibility and reinforce visual identity across promotional channels.

Mississauga, Ontario, Canada

• Maintaining extensive knowledge of all beauty products to ensure customer satisfaction, and sharing insights into products and trends to cater to individual customer needs.• Researched and created valuable resources to bolster staff knowledge, empowering them to provide confident customer assistance, resulting in enhanced client relations and increased sales revenue.

• Independently created a production-level media animation of a bird rig requiring a broad range of acting skills to implement the human reference.• Demonstrated flexible and clean workflow to accommodate tight deadlines.• Proactive in identifying potential issues, and presented more creative, and realistic solutions.• Communicated and reported to the Animation Supervisor with daily updates regarding progress.• Researched and applied knowledge of the rig’s body mechanics, and animation principles to create realistic, dynamic poses.

Toronto, Ontario, Canada

• Created consistent high-quality animations of mechanical and organic assets to integrate into the shared Unity project on GIT.• Collected research, applied skill and judgement to design stylistic animations that matched the project’s unique thematic.• Applied technical knowledge of rigging and weight painting to create functional rigs.• Illustrated a variety of technical animation concepts, and utilized Unity’s Animation feature to produce a library of reusable stock animations to support the development team.• Created animator controllers for game models and integrated animations for different states.

Promoted to Advanced Associate at Uniqlo within my first year, excelling in three diverse stretch assignments that made a substantial contribution to the store's overall performance. Our store achieved an impressive 2nd place in sales at the Uniqlo U1-Grand Prix, competing against all stores in Canada:Customer Service Manager• Designed and facilitated customer service workshops aimed at enhancing staff’s ability to build strong customer relationships, resulting in a substantial rise in positive feedback from satisfied customers.• Motivated staff to promote Uniqlo App downloads and scans at POS terminal to customers, increasing conversion rate of memberships.Sales Floor Lead• Managed staff deployment during business hours, assigning tasks to optimize store operations.• Adapted sales strategies throughout the day to achieve sales targets, including making layout changes, restocking products, and increasing visibility for top-selling items.• Ensure the seamless execution of opening and closing procedures for the store.Division Lead• Boosted sales in the Kids Division by implementing effective inventory control, optimizing store layouts to spotlight top-selling products weekly, and issuing in-store promotional announcements.• Produced weekly sales reports, emphasizing high-potential items, identifying low-stock and high-risk products, and setting sales priorities for the team.• Published critical information to the entire staff on staff board and during daily team meetings.

Mississauga, Ontario, Canada

• Achieved Best Customer Service Award for three consecutive months, highlighting exceptional customer skills, validated by numerous positive customer reviews.• Efficiently managed cash and card transactions and skillfully handled returns and exchanges with a focus on precision and security.• Contributed to multiple new store openings, including fixture setup and staff training, and provided valuable sales support during initial phases.New Store Opening Support Staff• Supported in the opening of two new store locations

Mississauga, Ontario, Canada

• Strengthened the team by implementing tailored coaching plans for individual team members and executed comprehensive staff evaluations to foster both personal and professional development.• Led sales initiatives, conducted in-depth analysis of KPI reports, and established direct collaboration with the Buyers Department by consistently delivering trend reports and customer demographic insights, resulting in significant store profit growth.• Delivered exceptional customer satisfaction by offering personalized assistance to multiple clients concurrently while overseeing store operations.

• Proficiently built customer relationships with a focus on timely and tailored solutions, offering continuous support throughout the entire sales process.• Provided mentorship and supervision to Sales Associates during opening and closing procedures, successfully meeting and exceeding sales targets.• Contributed to the opening of the first provincial location, and played a pivotal role in launching two additional locations in Ontario.

Mississauga, Ontario, Canada

During my time as a Practical Nursing student at George Brown, I completed my clinical placements at Trillium Health Partners - Mississauga Hospital. I worked several departments including Continuing Complex Care (CCC), Orthopaedics, and the Emergency Room. Among all three, I was responsible for engaging in therapeutic communication with clients to gather information regarding urgent complains. I performed in a timely manner to complete patient care, ADLs, and medication distribution for a multiple clients. Most importantly, in order to deliver holistic care, I collaborated with a healthcare team to improve patient care plans.

Diploma Of Education, Animation, Interactive Technology, Video Graphics And Special Effects

Certificate, Design And Applied Arts, 4.0

Diploma Of Education, Practical Nursing, Vocational Nursing And Nursing Assistants