Abigail Ng Email and Phone Number

● Conduct full KYC reviews for new client onboarding and reassessment for existing clients. ● Perform due diligence required from formation of documents and/or approved third party sources.● Follow established KYC guidelines and procedures, perform compliance tasks and handle routine compliance issues, typically concerning documentation, reporting, etc.● Assist with clean-up efforts to remediate trigger notifications to remain compliant with FinCEN requirements.● Communicate activity and trends that could be related to potential money laundering or terrorist financing to the AML Compliance Manager.● Collaborate with QC, SLoD, and EDD teams in management of material and administrative changes to customer profiles inclusive of onboarding, periodic, and trigger-based reviews.

● Edit and review complaint resolution letters to ensure responses have correct grammatical usage, punctuation, syntax, and all areas of the complaint are addressed● Identify areas of weaknesses and opportunities for improvment to provide advice for the grievance and appealsteam● Conduct research and write reports to complaints filed against customer service from the Department of Financial Services● Create and update internal call center resources & workflows and broadcast complex corporate communications to department associates and management as needed● Conduct quality check for grievance, complaints, and appeal cases to ensure all cases are compliant with corporate branding requirements and within government mandated deadlines● Conduct presentations to introduce and educate new hires on quality assurance and quality team● Perform audits for member calls to ensure the correct information is given and that all calls are appropriatelyhandled across multiple lines of businesses within HIPAA requirements● Prepare lists and any relevant materials as needed for team meetings

● Process transactions received by NYSOH to ensure all member demographics and plan eligibility status are correctly updated● Analyze and cross check data from multiple sources to ensure member data is consistent and make any adjustments as necessary● Input new data for new member applications for enrollment and billing information into medical database● Perform quality check on enrollment applications to ensure all required information is complete and valid● Maintain effective communication with supervisors to ensure enrollment processes are followed and updated● Maintained a QA average record of 100% on all audit reports in Child Health Plus, Essential Plan, and Qualified Health Plans

● Responsible for the well-being and safety of children aged 6-13 years during activities● Created enjoyable and dynamic English lessons and games for children to practice English● Offered additional support as required for day trips and other activities

● Created lesson plans for in-company group and 1-on-1 English classes ● Prepared students for professional and business related communication and general English● Taught grammar and conversational English with corrections● Adapted lessons according to the needs of students

● Verify patient health insurance eligibility and benefits● Greet and check in patients for appointments. Prepare paperwork and update existing files● Collect payment at the end of appointment and schedule patients for any required testing or follow ups● Responsible for organization of patient files and of doctor schedules● Maintained the general tidiness of waiting room area while keeping patients comfortable● Coordinate insurance authorization as required for in office surgical procedures and general testing ● Assist in management of a high volume of phone calls with multiple phone lines

● Research and evaluate businesses for quality before incorporating into company online database ● Communicated with multiple clients to collect and finalize components of their campaign for online production● Managed online concierge desk to assist potential customers with general inquiries● Communicated with spas and fitness centers to ensure customer bookings are properly accounted● Coordinated a networking event to gather all materials needed including giveaway items from clients, equipment, and attendees

● Coordinate preparation for all required materials and equipment for participation for networking events● Effectively prioritize and coordinate projects and tasks while keeping up with tight deadlines● Provide feedback between multiple departments and track projects to guide art direction and production● Assist sales team by providing customer service to clients in order to maintain healthy and periodic business with clientele● Process unique gift card orders for all clients on a variety of ordering platforms● Maintain communication with fulfillment centers to track orders and ensure proper delivery of gift card orders