Data analysis and product operations | Working alongside QA, R&D and Product teams to streamline and automate the internal accounts management, ensuring seamless operational efficiency and execution | Training team members and documenting processes for improved user experience and knowledge sharing | Employing SQL skills to analyse data, write and execute queries, and generate insightful data reports | Experience and familiarity with data visualization tools (Tableau) and log management tools (Sumo Logic)

Inter-organizational tier-2 IT support | User management across various applications, administering user accounts and permissions while ensuring secure and efficient access control | Working closely with cross-functional teams and system managers | Employing SQL skills to troubleshoot database issues, run queries for data extraction, and support application functionality | Experience and familiarity with log management tools (Kibana)

Frontal support and maintenance of IT infrastructure | User management via AD/IDM, maintaining secure access control in a high-risk environment | Supporting Windows OS and Microsoft Office, resolving user issues | Experience working closely with senior officers