•Collaborate with colleague's in global offices to prepare details for upcoming tours.•Contribute to web and email copy to ensure properly set expectations for customers. •Continuously prioritize tasks and work efficiently under pressure with a positive attitude, and take on any additional role which may require attention. •As a team leader, I create trainings around best practices and team efficiencies.•Frequently conduct phone, in-person, and group interviews. •Posses a customer-first mentality that goes above and beyond in any given situation.•Have a start-up mentality with exceptional communication skills, strong multi-tasking abilities, and self-motivated.•Resolve international emergency situations resulting in safe outcomes and loyal customers.•Provide Call Coaching to my team & frequently lead team trainings

• Managed pipeline of 100+ new leads weekly • Consistently top sales representative by hitting monthly team and personal goals • Maintained great rapport with customers • Overcame customer objections which resulted in maximizing sales and customer satisfaction

Open the studio and preform opening duties two mornings a week. Trained in MindBody system to help manage customer accounts and purchases. Provide excellent customer service to ensure loyal, repeat customers. Helped manage the Vineyard Retreat through Asana and served as a primary source of information for clients pre-departure as well as helped facilitate details for a strong execution of events while at the retreat on Martha's Vineyard