Abigail Vaughan

Abigail Vaughan Email and Phone Number

Chief Executive, Zellis @ Zellis
Abigail Vaughan's Location
London, England, United Kingdom, United Kingdom
Abigail Vaughan's Contact Details

Abigail Vaughan personal email

About Abigail Vaughan

An experienced Board level executive, with >20 years experience in growing and transforming businesses. Known for being a strategic and operational leader, that is customer and commercially focussed, collaborative and energetic.As the CEO at Zellis, I lead a business that supports 5 million colleagues every month with HR and payroll and work with hundreds of business’ across the UK and Ireland, including 7 out of every 10 retailers and a third of the FTSE 100. Zellis is a private equity backed company, owned by Apax Partners. Before joining Zellis, I led the Transformation division at BT Consumer delivering new products to market, transforming and integrating BT Consumer and EE and bringing to life the strategy. This included products such as BT Sport, BT Mobile, BT Plus (broadband and mobile convergence) and 5G for EE. And change including rightshoring, digital and systems transformation, robotics and automation and operating model change. This division supports >30 million customers, 24,000 employees and is a £10.5bn business.I have a masters degree in Philosophy, Politics and Economics from University of Oxford.

Abigail Vaughan's Current Company Details
Zellis

Zellis

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Chief Executive, Zellis
Abigail Vaughan Work Experience Details
  • Zellis
    Chief Executive, Zellis
    Zellis Nov 2024 - Present
    Bristol, England, Gb
  • Zellis
    Chief Operating Officer
    Zellis Jul 2019 - Nov 2024
    Bristol, England, Gb
    As the COO at Zellis, I lead the service operations across the UK, Ireland and India supporting 5 million colleagues every month with HR and payroll and working with hundreds of business’ across the UK and Ireland, including 7 out of 10 retailers and a third of the FTSE 100. Zellis is a private equity backed company, owned by Bain Capital.
  • Bellevue D’Oz
    Managing Director & Owner
    Bellevue D’Oz Dec 2019 - Present
  • Bt
    Managing Director, Transformation, Consumer
    Bt Sep 2017 - Jun 2019
    London, Gb
    As the Managing Director, Transformation of the Consumer division in British Telecom, I'm in charge of delivering the transformation of the Consumer business; integrating the mobile operator EE (formerly owned by Orange and Deutsche Telekom), with the traditional fixed businesses, bringing together three market brands (EE, Consumer and Plusnet), supporting 25m+ customers, 20,000 employees and the creation of a £10bn+ business.
  • Bt
    Director, Group Planning & Sales And Service Flex Operations
    Bt Apr 2016 - Aug 2017
    London, Gb
    As the Director of Group Planning, I ran a cross company team of ~900 forecasting contact demand, resource scheduling, real time operations, business continuity, contact centre infrastructure, operational reporting and analysis and also a frontline cross Group contact centre.
  • Bt
    Director, Transformation, Consumer Customer Care
    Bt Oct 2013 - Mar 2016
    London, Gb
  • Bt
    Director, Customer Experience (Consumer), Bt Retail
    Bt Jan 2011 - Oct 2013
    London, Gb
  • Accenture
    Senior Manager, Consulting
    Accenture Nov 2001 - Dec 2010
    Dublin 2, Ie

Abigail Vaughan Skills

Customer Experience Consulting Program Management Business Transformation Business Process Change Management Process Improvement Crm Strategy Sales Management Consulting Business Process Improvement

Abigail Vaughan Education Details

  • University Of Oxford
    University Of Oxford
    Politics And Economics

Frequently Asked Questions about Abigail Vaughan

What company does Abigail Vaughan work for?

Abigail Vaughan works for Zellis

What is Abigail Vaughan's role at the current company?

Abigail Vaughan's current role is Chief Executive, Zellis.

What is Abigail Vaughan's email address?

Abigail Vaughan's email address is ab****@****ail.com

What schools did Abigail Vaughan attend?

Abigail Vaughan attended University Of Oxford.

What skills is Abigail Vaughan known for?

Abigail Vaughan has skills like Customer Experience, Consulting, Program Management, Business Transformation, Business Process, Change Management, Process Improvement, Crm, Strategy, Sales, Management Consulting, Business Process Improvement.

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