• Started with the company prior to opening to develop and structuralize all front office operations.• Oversaw daily operations including but not limited to: staffing, accounts payable, ordering, handling patient complaints, proper charting, claims review, MIPS tracking, IT support• Led front office staff to ensure highest quality performance in the following areas: patient registration, insurance verifications, prior authorizations, medical records, incoming/outgoing referrals, patient… Show more • Started with the company prior to opening to develop and structuralize all front office operations.• Oversaw daily operations including but not limited to: staffing, accounts payable, ordering, handling patient complaints, proper charting, claims review, MIPS tracking, IT support• Led front office staff to ensure highest quality performance in the following areas: patient registration, insurance verifications, prior authorizations, medical records, incoming/outgoing referrals, patient interactions• Aided in staffing, recruiting, and hiring of employees as well as training and onboarding all new hires• Building and maintaining relationships with vendors, PCP offices, and pharmaceutical reps• Serving as executive assistant to my physician including maintaining and over seeing scheduling of meetings and networking with local physicians to build rapport and referral sources Show less

• Led our front office support staff to ensure daily operations were performed according to company policy• Worked directly alongside our physicians to make certain their daily needs were taken care of by theappropriate staff and within a timely manner• Took the lead in training and onboarding of new front office staff• Served as an administrator to our practice manager when tasks overflow and require immediate attention

• Maintaining relationships with pharmaceutical reps and networking relationships between multiple vendors• Developing front office flow and day to day operations as the company developed• Tracking data over time to assess production, client retentions, and areas of improvement whileimplementing new policies to address areas of improvement among all staff members• Provide training and support to new hires and oversee onboarding process to ensure all skills are beingproperly… Show more • Maintaining relationships with pharmaceutical reps and networking relationships between multiple vendors• Developing front office flow and day to day operations as the company developed• Tracking data over time to assess production, client retentions, and areas of improvement whileimplementing new policies to address areas of improvement among all staff members• Provide training and support to new hires and oversee onboarding process to ensure all skills are beingproperly taught and executed• Working as an executive assistant to the surgeon and owner of the company to accomplish any and all tasksin a timely manner that needed immediately addressed.• Providing exceptional customer service to vendors and patients in order to build rapport and maintainretention.• Oversaw social media postings and worked to create promotions across social media platforms Show less

• Schedule patients in a fast-paced 8 doctor clinic• Communicate efficiently and appropriately with medical providers to ensure proper communicationbetween them and their patients• Manage schedule and oversee daily appointments, ensuring all paperwork and insurance has been enteredand verified appropriately• Provide support to front desk employees by providing weekly and quarterly reports and establishingmonthly goals• Plan and coordinate meetings with pharmaceutical… Show more • Schedule patients in a fast-paced 8 doctor clinic• Communicate efficiently and appropriately with medical providers to ensure proper communicationbetween them and their patients• Manage schedule and oversee daily appointments, ensuring all paperwork and insurance has been enteredand verified appropriately• Provide support to front desk employees by providing weekly and quarterly reports and establishingmonthly goals• Plan and coordinate meetings with pharmaceutical representatives while building relationships and rapport• Initiate and oversee prior authorizations by communicating with pharmaceutical representatives,pharmacies, medical professionals, and patients• Ensure patient experience is efficient, pleasurable, and in keeping with the practices' mission and vision• Oversee social media content and assign tasks pertaining to social media posts among those responsible Show less

• Scheduling appointments and surgeries in accordance with hospital policy and doctor requirements.• Oversaw daily operations to ensure all employees were performing in accordance with company policy• Providing excellent customer service to clients and building rapport to ensure client retention remained high• Helping address client concerns in an appropriate, even toned manner in order to provide a resolutionbeneficial to the hospital, client, and pet.• Promotion to… Show more • Scheduling appointments and surgeries in accordance with hospital policy and doctor requirements.• Oversaw daily operations to ensure all employees were performing in accordance with company policy• Providing excellent customer service to clients and building rapport to ensure client retention remained high• Helping address client concerns in an appropriate, even toned manner in order to provide a resolutionbeneficial to the hospital, client, and pet.• Promotion to veterinary assistant within 6 months of original hire.• Promotion to lead within 9 months of original hire.• Keeping hospital team informed on current hospital status (production, client retention, client satisfaction,as well as setting and implementing goals needed to increase quarterly numbers• Assisting practice manager in new hire process and training of new employees within the front office andhospital• Typed documents such as memos, drafts, and emails, and prepared reports for management• Developing monthly staff schedule while overseeing PTO use and overtime• Assisting practice manager with any additional daily tasks that needed immediate attention. Show less