A dynamic and results-oriented professional, experienced in team management within thefast-paced environment of the retail industry. Known for exceptional leadership skills,adept at fostering a cohesive team atmosphere while driving performance and achieving organisational objectives. Proven ability to optimise operational efficiency, streamline processes, and ensure exceptional customer service delivery. I possess a hands-on approach to problem solving and a keen eye for detail, combined with a passion for cultivating a positive work culture. I am dedicated to continuous improvement and committed to upholding the highest standards of quality and professionalism.
Marks And Spencer
View- Website:
- marksandspencer.com
- Employees:
- 24332
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ManagerMarks And Spencer Aug 2022 - PresentSupervising and coordinating the activities of staff, including cashiers andcustomer service assistants.Creating and implementing work schedules to ensure adequate coverage duringpeak hours and to optimise staffing levels.Training new employees on store procedures, customer service standards andsafety protocols.Monitoring inventory levels, ensuring shelves are stocked and neatly organised.Resolving customer complaints and addressing any issues relating to productquality, pricing or service.Conducting performance evaluations and providing feedback to team membersto support their growth and development.Enforcing company policies and procedures relating to safety, cleanliness andsecurity.Collaborating with other managers to coordinate promotional events, salesinitiatives and special promotions.Overseeing the day to day running of the Food Hall.Managing team members payroll. -
Sales AssistantMarks And Spencer Sep 2015 - Aug 2022Provide exceptional customer service by greeting customers, answeringquestions and assisting with product selection.Operating tills and processing transactions accurately and efficiently.Restocking shelves, rotating merchandise and ensuring products are neatlydisplayed and priced correctly.Maintaining cleanliness and organisation in assigned areas of the store.Assisting with special promotions, displays and seasonal decorations asdirected by management.Continuously seeking opportunities to enhance the shopping experience forcustomers and contribute to the overall success of the Food Hall.Assisting with the training and development of new hires.Cross-selling and Upselling by promoting complementary products to driveincremental sales and boost revenue.Beers, Wines and Spirits expert.
Abigail Yates Education Details
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Upper Second Class Honours (2:1)
Frequently Asked Questions about Abigail Yates
What company does Abigail Yates work for?
Abigail Yates works for Marks And Spencer
What is Abigail Yates's role at the current company?
Abigail Yates's current role is Manager.
What schools did Abigail Yates attend?
Abigail Yates attended The Open University.
Who are Abigail Yates's colleagues?
Abigail Yates's colleagues are Kelly Porter, El Yerkess, Chrishan Senanayake, Nikki Wilson, Erica Williams, Tracy Wright, Sarah Young.
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Abigail Yates DipM MCIM
Creating Product Awareness | Developing & Executing Strategies To Meet Customer Needs & Maximise Profits | 20 Years' Experience | Chartered MarketerGreater Manchester2hotmail.co.uk, roxtec.com -
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