Abigail Broderdorf Email and Phone Number
Abigail Broderdorf work email
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Abigail Broderdorf personal email
• Bachelor of Science Degree in Food Systems and Technology with Journalism minor• Progressed quickly within companies as a result of reputation and work ethic• 16-plus year work history in management positions • Has demonstrated leadership, teambuilding and persuasive skills through effective training and positive motivation• Exceptional communication skills strengthened by maintaining rapport with customers and becoming adept at problem solving• Noted for analytical skills due to acute attention to detail • Continuous learner and desire to self- educate by staying current with industry trends and developments
Romance Travel Group
View- Website:
- romancetravelgroup.com
- Employees:
- 8
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Group ManagerRomance Travel Group Mar 2021 - Present• Manage leads, recommend resorts, and sell destination wedding groups to incoming clients • Manage room block quotes and contracts • Manage and maintain group blocks, rooming lists and inventory • Research, quote and book travel arrangements for clients • Aid clients with questions, changes, and cancellations • Prepare client presentations, emails, and manage communication and follow-up programs • Attend FAM trips, seminars, webinars and workshops to keep up with product knowledge offered by resorts, tour operators and transportation companies
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Groups Manager: Operations, Training, And ServiceApple Leisure Group Mar 2019 - Mar 2021Milwaukee, Wisconsin, United States• Supervised 12 specialists remotely • Deescalated high priority cases by researching situation, providing solution, and coaching team members for follow up • Created, maintained, and trained on COVID19 procedures for Groups Department aligning with daily updates of protocols, policies, and company needs during world-wide pandemic• Coordinated PowerPoint content for daily transitioned to weekly Groups presentations on current industry advisories• Designed on-going education workshops for 250 employees within three groups business divisions while coaching on policies and procedures • Developed training curriculum for new hires based on employee feedback and best practices by executing problem-solving worksheets and quizzes alongside detailed job aids • Revised work flow processes to ensure accuracy, promote consistency, and to reduce miscommunication amongst team and suppliers • Collaborated with upper management and team members amongst sales, operations, and service divisions to identify areas of opportunity and execute training to promote growth -
Groups Service Team LeadApple Leisure Group Nov 2016 - Mar 2019Milwaukee, Wisconsin, United States• Managed seven specialists located in Milwaukee, WI and Bethpage, NY • Led in-destination training in Delhi, India for an intensive three-week training course for 17 specialists• Directed familiarization trip for 15 employees in Cancun, Mexico, and served as main contact for questions and support prior to, during, and post travel for participants, hotel management, and DMC • Refined specialized tracker for service which resulted in proactive work and reduced error amongst department • Organized continual training of new and current employees amongst offices in Wisconsin, New York and Illinois, and maintained on-going coaching by providing clear communication remotely • Partnered with management in troubleshooting urgent matters by identifying creative solutions that met customer, supplier, and corporate needs
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Group Service Specialist- Funjet VacationsApple Leisure Group Jul 2015 - Nov 2016Milwaukee, Wi• Identified an opportunity for training of new and current service specialists on processes that created uniformity amongst department• Materialized best-practice procedures and templates for team to ensure consistency and improve completion of finalization for groups• Effectively communicated with travel agents and suppliers to single handedly manage up to 115 group contracts at any given time from signing of contract to post travel• Developed and retained successful business relationships with travel agents that led to repeat assignments
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Front Desk AgentThe American Club May 2014 - Jun 2015Kohler, Wi• Provided prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information at a 186-guest room Five-Star, Five-Diamond hotel• Graciously acknowledged and took responsibility for guest inquiries and problems • Worked independently with professionalism while maintaining a focus on quality in a timely manner and notify hotel departments as appropriate• Maximized hotel revenue by upselling to best satisfy guest's needs• Researched and executed outrageous “welcome drink” offerings to guests during special holidays and events for hotel • Assisted in coaching and training new employees in hotel processes and standards• Informed and inspired guests about property and surrounding area, local attractions, and shopping services -
News WriterStoutonia Sep 2013 - May 2014Menomonie, Wi• Contributed recipes for UW-Stout students, faculty, and staff• Wrote articles covering news-worthy events surrounding UW-Stout's campus -
Clinic ManagerMassage Envy Spa May 2011 - Dec 2012Edina, Mn• Rapidly advanced from Client Service Representative to Clinic Manager• Focused on daily key performance indicators as dictated by Massage Envy Spa to drive profitability• Developed leadership skills by coaching and training 35 sales associates and therapists on sales processes• Built successful team of professional staff through resume evaluation and conduction of interviews• Enhanced problem solving skills by settling client and employee complaints and concerns while maintaining Massage Envy Spa principles• Retained membership counts by making suspended accounts current through way of sales skills and preparing necessary information for collections agency• Understood, believed in and upheld Massage Envy Spa’s vision, values, and service essentials -
Store ManagerThe Afternoon May 2005 - Mar 2011Mall Of America, Bloomington, Mn• Quickly accelerated from Sales Associate to Sales Lead to Assistant Manager to Store Manager• Provided solutions for all customer dissatisfactions, handled employee relations, and communicated any issues to corporate office• Created training guides and quizzes to facilitate staff development and team building, and led Sales Lead and staff meetings • Accurately oversaw daily store opening including cash handling, verifying credit card reports, and analyzing sales reports• Developed department sales comparison charts monthly for each store and assisted in evaluating merchandise performance • Increased sales by personal management of card and jewelry merchandise displays• Motivated employees by sharing enthusiasm for products and challenging them with friendly store employee competitions• Self-educated to be an expert about all areas of merchandise including vendor, cost, back stock, and selling features• Noted for determination, organization, and follow through with each biannual review
Abigail Broderdorf Skills
Abigail Broderdorf Education Details
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Food Systems & Technology
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Journalism
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Packaging Science
Frequently Asked Questions about Abigail Broderdorf
What company does Abigail Broderdorf work for?
Abigail Broderdorf works for Romance Travel Group
What is Abigail Broderdorf's role at the current company?
Abigail Broderdorf's current role is Group Manager at Romance Travel Group.
What is Abigail Broderdorf's email address?
Abigail Broderdorf's email address is ab****@****vel.com
What schools did Abigail Broderdorf attend?
Abigail Broderdorf attended University Of Wisconsin-Stout, University Of Wisconsin-Stout, University Of Wisconsin-Stout.
What skills is Abigail Broderdorf known for?
Abigail Broderdorf has skills like Nutrition, Time Management, Data Entry, Team Building, Training, Sales, Social Media, Research, Management, Outlook, Coaching, Marketing.
Who are Abigail Broderdorf's colleagues?
Abigail Broderdorf's colleagues are Heather Gamble, Shannon Jacobson, Shelli Nornes, Arem Jay Mendoza, Andrea White.
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