Abigail Carter Email & Phone Number

Los Angeles, Ca, Us

• Strategic leader for a Human Resources team supporting a workforce of 170 employees. Responsible for ensuring HR programs and initiatives align with overall business objectives and drive organizational success.• Lead a team of 5 HR professionals in managing key areas including employee relations, development, job satisfaction, risk mitigation, benefits, payroll structuring, budget management, and accountability frameworks.• Strategically oversee a comprehensive portfolio of HR services, providing creative, results-oriented solutions that balance business needs with employee satisfaction.• Demonstrate exceptional communication and leadership abilities, including presentation, public speaking, interpersonal skills, relationship management, negotiation, diplomacy, and influence-building.• Skilled in complex dispute resolution and adept at navigating intricate political environments across diverse clients in Los Angeles County.• Author and refine policies and procedures, maintaining meticulous attention to detail and organization.• Provide advisory support to directors and managers on labor laws and employee policies, including ADA, FMLA, and OSHA compliance.• Manage all aspects of Workers' Compensation and other legal claims, ensuring swift and fair resolutions.• Conduct HR audit preparations and coordinate compliance efforts with Los Angeles County and the Los Angeles Mayor's office.• Oversee employee wellness, workplace safety, and OSHA compliance initiatives, including COVID-19 protocols.• Ensure HR policies comply with federal, state, and local employment regulations through regular legal consultations and policy reviews.• Lead EEOC reporting and compliance, enforce employee regulations, and uphold quality standards in contracts and policies.• Direct full-cycle recruitment processes, implementing innovative strategies to address hiring challenges and secure top talent.

Boston, Massachusetts, Us

• Led a high-impact HR team of 9, advancing talent management, employee relations, and strategic HR solutions to align with business objectives and legal compliance for a workforce of 2,000 union and non-union employees across the nation.• Achieved $20M in cost savings and expanded the talent pool by 75% during COVID-19, driving strategic hiring initiatives to meet critical workforce demands.• Partnered with the C-suite and business leaders on decision-making and business transformation, guiding HR best practices in performance and talent management to support change initiatives and mitigate risk by 95%.• Introduced HR technologies, rectifying 90% of workflow gaps to identify training needs, enhance productivity (up to 98%), and boost employee satisfaction by fostering a value-aligned culture.• Executed enterprise-wide learning and development programs, driving organizational effectiveness and career growth for 1,500 employees.• Successfully negotiated two collective bargaining agreements with Teamsters and ATU unions, ensuring alignment of employee relations strategies with organizational goals.• Developed and implemented FMCSA-compliant policies, as well as corporate handbooks that adhered to federal, state, and local employment laws.• Spearheaded DE&I initiatives to increase employee engagement and productivity, while proactively enhancing HR strategies to align with evolving market conditions and regulatory requirements.• Collaborated with sales and marketing teams to elevate client service, managing HR’s role in RFP responses and due diligence for potential business opportunities.

Los Angeles, Ca, Us

• Spearheaded HR performance management strategies that increased operational efficiency by 65% and reduced costs by 85%, resulting in annual savings of $3.3 million.• Managed compliance with employment laws and benefits for 1,500 employees, successfully decreasing absenteeism by 95%.• Oversaw daily HR operations and union labor relations, leading negotiations to secure favorable outcomes.• Directed a high-performing HR team of 5, enhancing business administration and streamlining processes to achieve significant cost reductions.• Implemented KPI dashboards to monitor and enhance business processes, contributing to an 85% reduction in payroll costs.• Collaborated with management to elevate talent management practices, improving staffing effectiveness by 65%.• Established standardized leave policies that significantly reduced absenteeism and enhanced employee engagement.• Managed nationwide open enrollment for health and retirement benefits, ensuring comprehensive coverage for all employees.• Updated HR policy handbooks in line with evolving employment laws and industry regulations, translating materials into Spanish to promote inclusivity for all staff.• Resolved employee grievances proactively, averting potential legal expenses exceeding $2.65 million.• Acted as a key liaison between employees and management, facilitating effective communication and fostering strong relationships.• Negotiated fair Collective Bargaining Agreements (CBA) with Teamsters Union leaders, building trust and rapport to enhance labor relations.• Led daily performance management initiatives and strengthened team dynamics in collaboration with management.

Plymouth Meeting, Pennsylvania, Us

• Results-driven HR professional with expertise in compliance management and risk mitigation across medical and hospitality sectors. • Proven ability to establish compliance frameworks, enhance employee relations, and leverage data analytics to optimize HR functions. • Adept at navigating complex regulations while driving organizational efficiency and cost savings• Established the Compliance Department as a vital HR and business partner prior to a major corporate restructuring, focusing on parking, medical and hospitality clients.• Launched comprehensive compliance programs that mitigated risk and saved $4.8 million in potential business losses.• Managed a dedicated HR Compliance team of 3, enhancing employee relations by thoroughly investigating and resolving critical HR issues.• Improved compensation management and talent retention strategies through advanced data analytics, leading to increased workforce stability.• Achieved over $3.5 million in savings related to recruitment, performance, and legal costs through strategic compliance initiatives.• Executed an extensive audit of 1,500 I-9 forms, providing leadership with critical insights for compliance with local, state, federal, and specialized regulations, including HIPAA, FMLA, ADA, and OSHA.• Led the national centralization of Human Capital Management (HCM) through successful HRIS platform integration, significantly reducing risks and generating over $1.3 million in savings.• Directed HIPAA certification efforts for 600 employees, ensuring adherence to privacy and security standards.• Conducted due diligence for HR-related RFP responses, enhancing client service capabilities through effective sales and marketing representation.

Chertsey, Surrey, Gb

• Strategic HR leader with extensive experience in managing large teams and implementing Human Capital Management (HCM) solutions for diverse organizations, including universities, hospitals, and sports venues. • Proven ability to drive talent retention, ensure compliance, and negotiate Collective Bargaining Agreements to enhance organizational performance and mitigate risks.• Led a nine-member HR team in the successful implementation of HCM solutions for 5,000 employees across university, hospital, and sports venues, including Dodger Stadium, under a Collective Bargaining Agreement (CBA).• Achieved rapid staff retention and management for over 300 employees within two months by utilizing effective talent management strategies.• Developed and implemented best practices, policies, and contingency plans for OSHA compliance, successfully preventing potential fines of $500,000.• Negotiated two Collective Bargaining Agreements and multiple amendments with the UNITE Here Union, averting labor disputes and achieving savings of over $6 million.• HR support to a diverse workforce of 5,000 union and non-union employees, fostering a collaborative and compliant workplace environment.

Irvine, California, Us

• Strategic and results-oriented Human Resources Director with extensive experience in nonprofit organizations. • Proven track record in leading HR teams to enhance employee relations, optimize compensation plans, and drive talent growth. • Adept at managing budgets and developing innovative HR strategies that align with organizational goals.• Directed and professionally developed a 7 member HR team, focusing on employee relations, compensation strategies, benefits administration, and talent growth initiatives.• Enhanced ROI on a $1.5 million budget by identifying key accounting and budgeting trends, leading to significant improvements in HR strategy, Workers' Compensation, and benefit packages.• Delivered $2 million in savings by effectively addressing Kaiser Permanente’s talent acquisition, workforce planning, and retention needs for critical positions.• Designed and implemented a competitive, standardized job classification and compensation structure to ensure alignment with industry standards and organizational objectives.

• Dynamic HR Consultant with a proven track record of driving organizational effectiveness and maximizing human capital across sectors including Pharmaceuticals, Financial Services, and Manufacturing. • Skilled in reducing labor costs, advancing talent acquisition strategies, and implementing HRIS solutions to align with business goals.• Established a successful HR consultancy, rapidly attracting a diverse client portfolio across sectors such as Pharmaceuticals, Financial Services, and Manufacturing.• Reduced employee and labor relations costs by an average of 85% across engagements, generating significant savings and contributing to clients’ financial goals.• Led 4 transformative initiatives at Safariland (California) in talent acquisition, compensation planning, succession planning, and HRIS implementation, substantially improving HR effectiveness.• Supported negotiations as a second chair in achieving a groundbreaking neutrality agreement with the UFCW union for CVS Pharmacy (California), directly contributing to over $10 million in quarterly sales growth.• Partnered with Merrill Corporation (now Datasite), a leader in secure content sharing and regulatory disclosure for financial transactions, to boost recruitment by 70% through targeted workforce planning and flexible staffing solutions, aligning talent acquisition with business needs in a highly competitive sector.