Abigail Joyce Cuadra Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

United Arab Emirates

• Creating active directory accounts for new employees• Managing Office 365 and licenses • Worked on Power Shell scripts to manipulate Active Directory accounts • Creating and deploying Windows image according to the required software and applications• Exposure to different VMs, Hyper-V server • Managed sync from AD to Office 365 Azure AD • Support end users remotely with regards to system and accounts issues• Solving Windows 10 system issues• Resolving tickets with the use of ITSM (Ivanti Service Manager) • Testing application compatibility in different operating system environment of the organization

United Arab Emirates

• Maintaining of the equipment or device available in the field• Doing installation process of new and advanced technologies and understanding the employee requirements• Tests devices that are already installed for performance and safety• Troubleshoot technical problems according with the right process• Create local account for end users, AD account password resetting• Preparing inventory reports for all devices available in the field• Dealing and resolving issues with end users regarding accounts, application and network problems• Update, upgrade and maintain desktop computers• Manage Active Directory accounts and Domain controller• Exposure to different technologies and Applications (Smartboards, MAC, Netsupport, Wireless display etc.)• Work on service management system to provide a good service in the field• Application of Active Directory group policy• Communicate with different Support teams• Provide Network support in the field• Set up Outlook emails and Configure network printers• Undertaking many other responsibilities as they come

Manila, Philippines

Information security assistant• Access to database management for bank employees using MS Access and SQL application.• Assisted different branches with their log in details in the bank system.• Designed the website of our department • Printer and other devices installation• Managed to create a network cable lines in the office• Encoding overages of the ATM per branch using MS Excel.